Desiree Hollen
Penn,PA
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at Primanti Brothers. Proven ability to enhance guest experiences through effective menu memorization and suggestive selling, resulting in increased sales. Adept at team collaboration and training, ensuring high standards of service and operational efficiency.
Overview
9
9
years of professional experience
Work History
Server
Primanti Brothers
Harmarville, PA
04.2017 - Current
- Delivered exceptional customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely order accuracy and quality.
- Assisted in training new servers on menu items and service protocols.
- Managed high-volume transactions efficiently using point-of-sale system.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Participated in team meetings to discuss service improvements and operational efficiency.
- Enhanced menu knowledge through continuous learning, leading to improved upselling techniques.
Manager
Primanti Brothers
Harmarville, PA
04.2017 - 06.2024
- Crafted a diverse range of cocktails and beverages to enhance customer experience.
- Provided attentive service in fast-paced environment, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area to meet health standards.
- Assisted in training new staff on drink preparation and customer service protocols.
Bartender
Primanti Brothers
Harmarville, PA
04.2017 - Current
- Crafted a diverse range of cocktails and beverages to enhance customer experience.
- Provided attentive service in fast-paced environment, ensuring customer satisfaction.
- Maintained cleanliness and organization of bar area to meet health standards.
- Assisted in training new staff on drink preparation and customer service protocols.
Education
No Degree -
Westmoreland County Community College
Youngwood, PAHigh School Diploma -
Greensburg Salem
Greensburg, PA05.2002
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Safe food handling
- Menu memorization
- High volume dining
- Team collaboration
- Sales techniques
- Order accuracy
- Food safety practices
- Suggestive selling
- Guest relations management
- Relationship management
- Inventory management
- Food sales and promotion
- Daily specials memorization
Timeline
Server
Primanti Brothers
04.2017 - Current
Bartender
Primanti Brothers
04.2017 - Current
Manager
Primanti Brothers
04.2017 - 06.2024
No Degree -
Westmoreland County Community College
High School Diploma -
Greensburg Salem