Desiree Holloway
Houston
Summary
Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.
Overview
8
8
years of professional experience
Work History
Client Support Specialist
AmeriGas Propane
06.2022 - 04.2025
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Verified basic needs are being met, providing navigation assistance for various benefits and available services.
- Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
- Interacted with team members across departments to research and resolve customer issues.
Chat Support Representative
Saleytics
08.2019 - 05.2022
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Sought ways to improve processes and services provided.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Customer Care Representative
SITEL Worldwide
10.2017 - 07.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
No Degree - Child And Family Services
Stephen F. Austin State University
Nacogdoches, TXSkills
- Problem resolution aptitude
- Client service excellence
- Support inquiry assistance
- Interpersonal and written communication
Timeline
Client Support Specialist
AmeriGas Propane
06.2022 - 04.2025
Chat Support Representative
Saleytics
08.2019 - 05.2022
Customer Care Representative
SITEL Worldwide
10.2017 - 07.2019
No Degree - Child And Family Services
Stephen F. Austin State University
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