Desiree humphreys
Bend,OR
Summary
15 years dog handling and care, customer service, cleaning and sanitizing, flexible and willing to learn more amd continue my career in dog handling and behavior. Easy to get along with and I have a good attitude and patience.
Overview
15
15
years of professional experience
Work History
Customer Service Cashier
Bend Pizza Cart
Bend, OR
03.2025 - 10.2025
- Provided outstanding customer service, ensuring positive dining experiences.
- Maintained cleanliness and organization of work area
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment
Groomer's Assistant
Clean Mutts and Puppy Cuts
Bend, OR
06.2020 - 08.2025
- Assisted in grooming procedures, ensuring safety and comfort of pets during appointments.
- Maintained cleanliness of grooming tools and workspace to adhere to health standards.
- Supported groomers by preparing pets for grooming, including bathing and drying.
- Engaged with pet owners, providing information on services and addressing inquiries effectively.
- Observed grooming techniques to adapt quickly and improve personal skills in animal care.
- Coordinated scheduling of appointments to optimize workflow and enhance customer satisfaction.
- Managed inventory of grooming supplies, ensuring availability for daily operations.
- Collaborated with team members to refine grooming processes and improve service quality.
- Increased repeat business by consistently delivering high-quality services that met or exceeded client expectations.
- Promoted a positive atmosphere within the workplace through teamwork, effective communication, and dedication to service excellence.
- Facilitated smooth check-in/check-out processes for clients, contributing to an organized workflow and minimizing wait times for appointments.
- Reduced risk of injury or accidents by strictly adhering to established safety protocols in every aspect of the grooming process.
- Provided personalized care for each animal, accommodating unique temperaments or medical conditions while ensuring their safety at all times.
- Ensured top-quality results by skillfully using appropriate tools and techniques according to individual pet needs.
- Maintained detailed records of each pet''s visit history including any special requirements or preferences discussed with clients during consultations.
- Improved pet hygiene by providing thorough bathing and grooming services for various breeds.
- Assisted head groomers in maintaining a clean, safe, and comfortable environment for animals during appointments.
- Enhanced customer satisfaction by addressing specific grooming requests and ensuring pets'' well-being throughout the process.
- Conveyed a professional and welcoming demeanor, helping clients feel at ease when entrusting their beloved pets to our care.
- Proactively identified potential areas for improvement within salon operations, offering suggestions and contributing to overall growth and success.
- Assisted in the training and development of new team members, sharing knowledge and best practices with colleagues as needed.
- Demonstrated adaptability in handling various tasks such as nail trimming, ear cleaning, brushing teeth, or applying flea/tick treatments when required.
- Built strong relationships with clients through excellent communication skills, keeping them informed about their pets'' progress during appointments.
- Contributed to timely service delivery by managing appointment schedules and promptly preparing pets for grooming sessions.
- Collaborated closely with senior groomers to learn advanced techniques, continuously improving personal skills and expertise.
- Supported efficient operations with regular cleaning of workstations, tools, and equipment to uphold strict sanitation standards.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Monitored animals for behavioral problems and signs of health issues.
- Washed, trimmed, and brushed animals to maintain good grooming standards.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Educated visitors and staff on proper animal care and handling.
- Trained animals in behavioral compliance or other special routines or commands.
Dog Pet Sitter
Kindred Spirit Pet Care
Bend, OR
09.2011 - 04.2020
- Provided attentive care to dogs, ensuring their safety and well-being during visits.
- Executed daily feeding schedules and medication administration for pets as required.
- Maintained clean living environments through regular hygiene practices and waste disposal.
- Engaged dogs in physical activities, promoting exercise and mental stimulation.
- Communicated effectively with pet owners regarding their pets' behavior and needs.
- Adapted to various dog temperaments, providing tailored care strategies for each animal.
- Managed scheduling for multiple clients, ensuring timely arrivals and departures for services.
- Collaborated with team members to share best practices and improve service delivery methods.
- Maintained a safe and comfortable environment for dogs, ensuring proper exercise, feeding, and playtime routines.
- Maintained a clean and organized workspace for dog care activities, ensuring the health and safety of all pets involved.
- Provided overnight pet sitting services, ensuring the comfort and security of both the dog and home.
- Handled various breeds of dogs with differing temperaments and needs, adapting care strategies accordingly.
- Built trust with pet owners through consistent communication and updates on their dog''s well-being while in my care.
- Supported clients during times of emergency or unexpected schedule changes by providing flexible availability for last-minute bookings.
- Prevented incidents of escape or injury by closely monitoring dog behavior during outdoor activities such as walks or trips to the park.
- Provided exceptional customer service by actively listening to client concerns and addressing any issues promptly and professionally.
- Promoted positive reinforcement techniques throughout all interactions with dogs, fostering a healthy bond between pet sitter and canine client.
- Managed scheduling effectively to accommodate multiple clients'' needs simultaneously without compromising quality of service.
- Transported dogs to veterinarian appointments or grooming sessions when requested by clients.
- Administered medications to dogs as needed, following owner instructions and veterinary guidelines.
- Enhanced client satisfaction by providing personalized and attentive care for their pets during sitting appointments.
- Prepared food and water following instructions from pet owners.
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
- Communicated professionally with pet owners via phone, email, and text.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Gave medication to pets following guidelines from owners.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Followed pet care instructions for dietary needs and medication regimens.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Customer Service Associate Cashier
Bend Habitat Restore
Bend, OR
07.2010 - 09.2011
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Maintained organized inventory displays to enhance customer shopping experience.
- Collaborated with team members to achieve daily sales goals consistently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with product selection, providing knowledgeable recommendations based on individual needs.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Demonstrated flexibility by assisting in other departments as needed, supporting overall store success.
- Restocked and organized merchandise in front lanes.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Provided exceptional service to diverse clientele, fostering an inclusive shopping atmosphere.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Implemented effective problem-solving techniques when faced with challenging situations or dissatisfied
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Developed and managed relationships with customers to increase customer loyalty.
- Learned duties for various positions and provided backup at key times.
Education
No Degree - Animal Behavior
Animal Behavior College
Santa ClaritaHigh School Diploma -
Redmond High School
Redmond, OR06.2010
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer focus
- Customer inquiries
- POS system operation
- Merchandise restocking
- Time management
- Attention to detail
- Multitasking and organization
- Adaptability and flexibility
- Basic math
- Positive and professional
- Calm demeanor
- Customer assistance
- Reliable and responsible
- Honest and dependable
- Adaptable and flexible
- Cleaning and sanitizing
- Team collaboration
- Active listening
- Cooperative attitude
- Creative thinking
- Customer relations
- Relationship building
- Product restocking
- ID verification
- Price verification
- Drawer balancing
Timeline
Customer Service Cashier
Bend Pizza Cart
03.2025 - 10.2025
Groomer's Assistant
Clean Mutts and Puppy Cuts
06.2020 - 08.2025
Dog Pet Sitter
Kindred Spirit Pet Care
09.2011 - 04.2020
Customer Service Associate Cashier
Bend Habitat Restore
07.2010 - 09.2011
No Degree - Animal Behavior
Animal Behavior College
High School Diploma -
Redmond High School