DESIREE JOHNSON
Wingstop
Queens,United States
1
Certification
9
years of professional experience
Highly adaptive in a fast paced environment and able to multitask with various tasks given. With 5+ years in the management position and many accolades such as maintaining the best overall variance score in the district; assisting with various store openings and improving guest experience ratings.
Work History
General Manager
1 Year 9 Months- Assisted with the opening of the Lexington location.
- Helped reach 60k-80k in sales several times and improve SMG scores tremendously compared to previous years at the 8th avenue location
- Assisted with maintaining and increasing sales at the Ghost kitchen location
- Placed truck inventory weekly.
- Improved guest experience and kept track of SMG scores to make sure dissatisfaction and accuracy are meeting ideal standards.
- Completed the weekly recap of cost of goods percentage, weekly sales, labor hours, and team member progression.
- Implemented inventory management systems to reduce waste and improve cost control
- Established marketing strategies that increased local awareness and customer engagement
General Manager
2 Years 4 Months- Created daily inventory reports
- Managed store operations, ensured cleanliness during shifts, and provided customer assistance
- Analyzed inventory costs weekly to identify areas for improvement
- Facilitated opening of new locations and revitalization of underperforming stores.
- Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
- Evaluated performance metrics regularly, identifying areas for improvement and adjusting strategies accordingly for continued growth in sales figures.
Assistant general manager
1 Year 8 Months- Ensured timely replenishment of inventory by ordering items from daily shipments.
- Responsible for weekly inventory counts and reports
- Ordered new inventory on daily truck orders
- Conducted weekly inventory counts and prepared reports.
- Responsible for open cases on guest experience and finding a solution to any discrepancies.
- Managed open cases on guest experience and resolved discrepancies.
- Coordinated weekly team schedules to optimize staff coverage
- Ensured store compliance with health inspection protocols through regular maintenance.
Manager
1 Year 5 Months- Implemented company guidelines and standards for team members to ensure compliance and consistency
- Scheduled team members for shifts in women's sportswear section
- Trained new team members on product protocols to ensure effective onboarding and knowledge retention
Education
High school diploma
Graduated with honors
Associates degree - Early Childhood Education, minor in Art
Associate’s Degree in Early Childhood Education with minor in Art
Skills
Operations management
Team collaboration
Microsoft Office
Multitasking
Cash handling
Leadership
Fast Learner
Effective Time Management
Time management
Ability to Multitask
Problem Solving
Financial Oversight
Team collaboration
Team leadership
Fast Learner
Certification
Food Handlers License
Timeline
General Manager
Wingstop
11.2024 - CurrentRead More
General Manager
Taco Bell
09.2021 - 01.2024Read More
Assistant general manager
Taco Bell
12.2019 - 08.2021Read More
Manager
Burlington coat factory
02.2018 - 07.2019Read More
St. Joseph’s college
Associates degree from Early Childhood Education, minor in Art
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Cambria heights academy
High school diploma
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