Summary
Overview
Work History
Education
Skills
Certification
Awards
References
Timeline
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DESIREE JONES-LASSITER

Durham,US

Summary

Housing Specialist.

Compassionate professional with experience in providing comprehensive support to individuals and families in need. Skilled in crisis intervention, case management, and resource coordination. Proven track record of providing quality services to diverse populations. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

9
9
years of professional experience
1
1
Certification

Work History

HCVP Supervisor

Durham Housing Authority
Durham, NC
02.2024 - Current
  • Develop relationships with local agencies to identify available resources for housing assistance.
  • Provided guidance on tenant rights, landlord obligations, fair housing practices, and dispute resolution procedures.
  • Performed administrative tasks such as preparing correspondence, scheduling appointments, and filing documents.
  • Maintained close contact with clients throughout their transition into permanent housing solutions.
  • Ensured timely completion of client files by collecting required documentation, such as income verification forms or rental histories.
  • Reviewed applications for eligibility requirements, conducted interviews, and processed paperwork for subsidized housing programs.
  • Developed strategies to improve team performance and productivity.
  • Maintained positive working relationship with fellow staff and management.
  • Trained new employees on company policies and procedures.
  • Managed team of XX employees, ensuring high productivity and quality standards were met.
  • Participated in recruitment efforts by interviewing prospective candidates for open positions.
  • Performed monthly inventory checks to ensure sufficient stock levels for all products.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Identified needs of customers promptly and efficiently.
  • Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.

Housing Specialist

Durham Housing Authority
Durham, NC
02.2022 - Current
  • Conducted assessments to determine eligibility for rental assistance programs.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Maintained accurate records and documented client data in company databases.
  • Managed housing subsidy programs, ensuring compliance with federal, state, and local regulations.
  • Develop relationships with local agencies to identify available resources for housing assistance.
  • Provided guidance on tenant rights, landlord obligations, fair housing practices, and dispute resolution procedures.
  • Performed administrative tasks such as preparing correspondence, scheduling appointments, and filing documents.
  • Maintained close contact with clients throughout their transition into permanent housing solutions.
  • Ensured timely completion of client files by collecting required documentation, such as income verification forms or rental histories.
  • Reviewed applications for eligibility requirements, conducted interviews, and processed paperwork for subsidized housing programs.

Escalation Specialist

Wells Fargo Home Mortgage
Raleigh, NC
05.2020 - 01.2022
  • Managed multiple projects simultaneously while meeting deadlines consistently.
  • Analyzed and identified root causes of customer complaints, taking corrective action when necessary.
  • Assessed customer needs, providing solutions that met their expectations while adhering to company policies and procedures.
  • Maintained thorough records of all customer interactions and resolutions.
  • Demonstrated excellent problem-solving abilities in order to resolve complex customer issues quickly and efficiently.
  • Performed detailed research into various topics related to customer queries, staying current on industry trends.
  • Collaborated with other departments to ensure timely resolution of escalated cases.

Loan Closing Specialist

City National Bank
Raleigh, NC
10.2016 - 01.2020
  • Evaluated potential risks associated with various loan types prior to approving or denying requests.
  • Collaborated with attorneys, lenders, brokers, and other parties to facilitate loan closings.
  • Managed customer inquiries regarding pending closings ensuring prompt response times.
  • Performed detailed reviews of title documents, surveys, appraisals, credit reports and other related documents to ensure accuracy.
  • Reviewed financial statements and tax returns to confirm asset values prior to closing.
  • Provided guidance on proper document preparation techniques to ensure accuracy throughout the process.
  • Examined loan documentation for completeness before submitting loans for underwriting approval.

Education

Bachelor Of Science (B.S.), cum laude - Public Health Education

University of North Carolina At Greensboro
Greensboro, NC, US
05.2023

Diploma - Health Information Technology

Durham Technical Community College
Durham, NC, US
05.2013

Skills

  • Tenant rights
  • Applicant Engagement
  • Program Requirements
  • Critical thinking
  • Customer Satisfaction
  • Employee training
  • Team performance improvement
  • Housing program compliance
  • Family Applications
  • Case Management
  • Client screening
  • Eligibility Requirements
  • Income verification
  • Microsoft Office
  • Data analysis
  • Case File Management
  • Prepare reports
  • Maintain records
  • Data collection and entry
  • Problem solving
  • Problem-solving abilities
  • Team collaboration
  • Issue research
  • Policy and procedure development

Certification

Housing Choice Vouchers Program Specialist, 2023

Awards

  • The National Society of Collegiate Scholars
  • Tau Sigma

References

References available upon request.

Timeline

HCVP Supervisor

Durham Housing Authority
02.2024 - Current

Housing Specialist

Durham Housing Authority
02.2022 - Current

Escalation Specialist

Wells Fargo Home Mortgage
05.2020 - 01.2022

Loan Closing Specialist

City National Bank
10.2016 - 01.2020

Bachelor Of Science (B.S.), cum laude - Public Health Education

University of North Carolina At Greensboro

Diploma - Health Information Technology

Durham Technical Community College

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