Open To Work
Dominique Metts
Housing Specialist
Durham,USA
If you can’t make it better, you can laugh at it.
Erma Bombeck
Summary
Results-driven Housing Specialist with over 6 years of experience in case management and housing coordination. Expertise in building community partnerships and enhancing housing stability programs through process improvements. Strong communicator with organizational and crisis intervention skills, focused on delivering long-term stability for clients.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
4
4
Certification
Work History
Housing Specialist
The Salvation Army
Raleigh, NC
02.2023 - Current
- Collaborated with local property owners to secure 82 affordable housing units, enhancing community access to housing.
- Develop and implement housing stabilization plans through collaboration with landlords, agencies, and clients.
- Facilitated housing programs and conducted inspections to ensure compliance while maintaining accurate client documentation.
- Provide crisis intervention and connect clients with community resources to prevent homelessness.
- Implemented a new client tracking system, increasing documentation efficiency by 78%.
Remote Inbound Sales Representative
Spectrum Communications
Morrisville, NC
12.2021 - 12.2023
- Assessed customer needs and educated clients on products to achieve sales goals.
- Assisted clients in selecting services that best fit their needs.
- Managed customer inquiries and provided product information effectively.
- Enhanced customer loyalty through effective communication and resolution of issues.
- Utilized CRM software to track customer interactions and sales leads.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Exceeded productivity targets and average sales goals by 400%
- Trained and coached new representatives regarding daily duties through shadowing, reverse shadowing and role-playing.
Assistant Manager
VPNE Parking Solutions
Providence, RI
07.2020 - 12.2021
- Supervised daily operations to ensure efficient parking management services.
- Oversaw daily operations and trained staff to maintain safety and service efficiency.
- Facilitated hiring, onboarding, and performance coaching to develop team capabilities.
- Coordinated staff schedules to optimize team coverage and performance.
- Trained new employees on company policies and customer service standards.
Housing Coordinator
Nonviolence Institute
Providence, RI
05.2018 - 07.2020
- Successfully placed 60+ clients in permanent supportive housing.
- Advocated for victims of crime to secure emergency and permanent housing, facilitating access to safe living conditions.
- Educated clients on tenant rights, eviction prevention, and budgeting to empower informed decision-making and financial stability.
Retail Mortgage Specialist II
Santander Bank
East Providence, RI
08.2016 - 04.2018
- Analyzed borrower financial profiles to assess creditworthiness and risk.
- Reviewed mortgage applications for compliance with regulatory standards.
- Maintained compliance with federal lending and fair housing regulations to uphold industry standards and protect consumer rights.
- Processed mortgage documentation while facilitating communication among loan officers, borrowers, and attorneys to streamline application processes.
- Coordinated with real estate agents to facilitate timely property appraisals.
Education
Bachelor of Science - Allied Health
09.2021 - 06.2025
High School Diploma -
09.1998 - 06.2001
Skills
- Case Management
- Crisis Intervention
- Fair Housing Regulations
- Budgeting
- Client Advocacy
- Microsoft Office Suite
- Relationship Management
- Property Management
- Tenant Education
- Data Documentation
- Budget planning
- Property management
- Marketing techniques
Certification
- Fair Housing Certificate-5/ 2025
- Community Health Work Certification- 4/2018
- First Aid & CPR Certification- 1/2025
Willing To Relocate
Raleigh, NC
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Increased data accuracy and reporting by 78% by implementing an efficient housing screening process for clients awaiting shelter waitlist.
- Curated weekly job postings and trainings to assist families in shelter seeking to expedite client employment search.
- Analyzed client housing data to support appropriate housing strategies based on barriers.
- Utilized HMIS to and database systems to ensure accurate data entry, auditing records by maintaining adherence to Fair Housing and HIPPA regulations.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- Make-A- Wish Foundation- 2000
- Carol's Kitchen Board member- 2004
Languages
English
Native language
Software
SalesForce
HMIS
Yardi
Microsoft 365
Encompass
Interests
Softball
Chocolate
Timeline
Housing Specialist - The Salvation Army
02.2023 - Current
Remote Inbound Sales Representative - Spectrum Communications
12.2021 - 12.2023
Rhode Island College - Bachelor of Science, Allied Health
09.2021 - 06.2025
Assistant Manager - VPNE Parking Solutions
07.2020 - 12.2021
Housing Coordinator - Nonviolence Institute
05.2018 - 07.2020
Retail Mortgage Specialist II - Santander Bank
08.2016 - 04.2018
Mt. Pleasant High School - High School Diploma,
09.1998 - 06.2001