Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
Generic

Desiree Lawrence

Philadelphia,PA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced field operations specialist with over 2 years of experience in customer service and delivery. Excellent reputation for resolving problems and improving customer satisfaction. I have over seven years within the law enforcement field. Graduated from Central Pennsylvania College with a associates degree in criminal justice. Willing to extend resume and looking forward to new opportunities.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Field Operations Specialist

Peloton
Bristol, PA
11.2020 - 04.2022
  • Partnered with sales leaders to set strategies, territory design, sales targets and quotas.
  • Supported high-impact projects to further improve and expand existing processes and procedures.
  • Worked with cross-functional teams to drive process and system improvements.
  • Produced, assessed and distributed monthly project status reports to identify possible issues.
  • Boosted customer experiences by delivering superior customer service, issue resolution and merchandising.
  • Gathered, organized and input information into digital database.
  • Generated reports detailing findings and recommendations.
  • Delivered equipment
  • Managed to receive over 30 great written reviews in a day for great customer service

Correctional Officer

Philadelphia Department Of Prisons
Philadelphia, PA
07.2016 - 12.2020
  • Escorted inmates to and from cells, court, hospitals and medical appointments.
  • Conducted routine and emergency head counts.
  • Prepared, processed and maintained forms, reports, logs, records and activity journals.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
  • Tracked inmates through head counts, visitor logs and scheduled activities.
  • Inspected work sites and crew trucks for contraband, cleanliness and safety.
  • Observed behavior of residents individually and in groups.
  • Booked new inmates into facility and processed inmates for release.
  • Completed intake paperwork, fingerprints and searches.
  • Received and accounted for personal possessions and determined inmate work assignments.
  • Received employee of the month due to displaying great work ethic and great attendance

Youth Development Specialist

Abraxas Youth Center
Morgantown, PA
09.2014 - 05.2016
  • Created and facilitated recreation and education activities for youths to engage in groups in safe environment.
  • Applied crisis intervention methods to de-escalate potentially dangerous scenarios.
  • Delivered youth transitional assistance in areas of education, life skills and career development.
  • Developed individual and group programs to encourage prosocial behaviors.
  • Guided youths through admission and orientation tasks to speed up enrollment processes.
  • Maintained documentation and records of training activities and group events for review by [Job title].

Education

Associate of Science - Criminal Justice

Central Pennsylvania College
Harrisburg, PA
05.2014

Skills

  • Customer Complaint Management
  • Office Operations
  • Meeting Oversight
  • Detailed Meeting Minutes
  • Team Meetings
  • Field Operations
  • Field Testing
  • Scheduling Appointments
  • Mobile Devices
  • Writing Assessments

Accomplishments

  • Supervised team of 150 staff members.
  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Student athlete of the year in college
  • Honors Society
  • Obtained my license to carry a firearm


Certification

  • Certified field operations specialist, peloton - two years
  • CPR Training - 5 years
  • License to carry firearm
  • Honors society

Additional Information

As I have stated before I am looking forward to extending my resume and starting a new career. Ready for new opportunities.

Timeline

Field Operations Specialist

Peloton
11.2020 - 04.2022

Correctional Officer

Philadelphia Department Of Prisons
07.2016 - 12.2020

Youth Development Specialist

Abraxas Youth Center
09.2014 - 05.2016

Associate of Science - Criminal Justice

Central Pennsylvania College

Similar Profiles

CREATE PROFILE
Desiree Lawrence