Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
National Grid, Natural Gas
Brooklyn, NY
07.2018 - Current
Resolved customer complaints through effective communication and problem-solving techniques.
Provided excellent customer service to resolve customer complaints in a timely manner.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted customers with inquiries regarding natural gas services and billing.
Educated customers on safety procedures related to natural gas usage and emergencies.
Coordinated with technical teams to schedule service appointments for customers.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.