Summary
Overview
Work History
Education
Skills
Co Applicant
Applicant
Timeline
Generic

Desiree Lewis

Brooklyn,NY

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

National Grid, Natural Gas
Brooklyn, NY
07.2018 - Current
  • Resolved customer complaints through effective communication and problem-solving techniques.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Assisted customers with inquiries regarding natural gas services and billing.
  • Educated customers on safety procedures related to natural gas usage and emergencies.
  • Coordinated with technical teams to schedule service appointments for customers.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Education

Murry Bergtraum High School
New York, NY

Skills

  • Customer service
  • Complaint resolution
  • Inquiry resolution
  • Service scheduling
  • Safety compliance
  • Call handling techniques
  • Call center experience
  • CRM Software
  • Salesforce/GBE
  • Microsoft outlook
  • Problem solving
  • Effective communication
  • Active listening
  • Professional demeanor

Co Applicant

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Applicant

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Timeline

Customer Service Representative

National Grid, Natural Gas
07.2018 - Current

Murry Bergtraum High School
Desiree Lewis