Summary
Overview
Work History
Education
Skills
References
Accomplishments
Websites
References
Work Availability
Work Preference
Quote
Timeline
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Desiree Lockridge

Desiree Lockridge

Las Vegas,NV

Summary

Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Conduent
Las Vegas, NV
08.2024 - Current
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

Restorative Justice Advocate

Higbee and Associates
Las Vegas, NV
08.2024 - Current
  • Provided support services such as document preparation or investigations as needed during case preparation.
  • Managed communication with courts regarding status of petitions and granted orders.
  • Collaborated with legal teams to provide comprehensive support in high-profile cases, ensuring clients' rights were protected.

TAY AmeriCorps Ambassador

IFoster
Las Vegas, NV
03.2023 - Current
  • Connect TAY to the resources they need to achieve academic, employment, and self-sufficiency success through: outreach, resource navigation, follow-up, and check-ins
  • Complete a resource needs assessment with TAY beneficiaries, and determine resource solutions to meet each need along with eligibility
  • Provided assistance with multiple projects, and participated on a Voice of the Community discussion board for foster youth, social workers and caregivers

Housekeeper

Embassy Suites By Hilton
Las Vegas, NV
08.2021 - 10.2021
  • Inspected guest suites and public areas daily to ensure high standards of cleanliness
  • Prioritized work tasks and remained flexible to workload changes
  • Reported any maintenance or safety issues to the appropriate personnel

Customer Service Associate

Walmart
Las Vegas, NV
01.2021 - 04.2021
  • Preserved store's visual appeal by arranging merchandise in visually appealing manner
  • Built sustainable customer relationships of trust through open and interactive communication
  • Assisted customers with product selection, order entry, and payment processing

Warehouse Associate

Fanatics
Las Vegas, NV
11.2020 - 01.2021
  • Interacted effectively with staff through ongoing communication and exchange of information
  • Maintained company inventories and completed product counts for reports
  • Used scanners to document pertinent carton level information
  • Input product information and quantities into warehouse databases
  • Sorted and organized merchandise in preparation for shipment

Warehouse Associate

Amazon
Las Vegas, NV
06.2019 - 01.2021
  • Loaded and unloaded shipments from delivery trucks after completing order documentation

Education

Bachelor Of Arts (B.A.) - Criminal Justice

University Of Nevada-Las Vegas
Las Vegas, NV
01.2026

High School Diploma -

CCSD Adult Education
Las Vegas, NV
11.2022

Skills

  • Paperwork Processing
  • Customer Needs Assessments
  • Project Requirements
  • Special Assignments
  • Data Entry
  • Inbound and Outbound Calling
  • Legal Research
  • Criminal Law
  • Case Management
  • Administrative Support
  • Problem-solving abilities
  • Organization and Administration

References

  • Heather Richardson, Fostering Scholars Lead, UNLV, (702) 572-7857, heather.richardson@unlv.edu
  • Tara Young, Deputy General Counsel, Plus Power, (702) 524-3700, tara.young.2@gmail.com
  • Kelly Jaafar, Realtor, Realty One Group, (702) 286-1466, lvhomesbykelly@gmail.com

Accomplishments

  • Received award from UNLV's Alliance of Professionals of African Heritage in May 2024. Was honored for achieving a minimum of 3.00 grade point average while completing a minimum of twelve credits during Spring 2024 and Fall 2023 semesters.

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimeInternshipPart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programs

Quote

The only thing I regret about my past is the length of it. If I had to live my life again, I’d make the same mistakes, only sooner.
Tallulah Bankhead

Timeline

Customer Service Representative

Conduent
08.2024 - Current

Restorative Justice Advocate

Higbee and Associates
08.2024 - Current

TAY AmeriCorps Ambassador

IFoster
03.2023 - Current

Housekeeper

Embassy Suites By Hilton
08.2021 - 10.2021

Customer Service Associate

Walmart
01.2021 - 04.2021

Warehouse Associate

Fanatics
11.2020 - 01.2021

Warehouse Associate

Amazon
06.2019 - 01.2021

Bachelor Of Arts (B.A.) - Criminal Justice

University Of Nevada-Las Vegas

High School Diploma -

CCSD Adult Education

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Desiree Lockridge