Desiree' Lorfils
Partnership for Strong Families
Alachua,FL
15
years of professional experience
Compassionate child welfare professional with experience supporting children and families in foster care. Builds strong relationships with caregivers, addresses placement needs, and coordinates with teams and community partners to enhance placement stability. Communicates effectively and resolves challenges while managing priorities in fast-paced environments. Committed to delivering responsive and solution-focused support within the child welfare system.
Work History
Placement Specialist
2 Years 6 Months- Established and maintained cooperative relationships with organizations and agencies in child welfare, including community-based care providers, Children's Legal Services, Guardian ad Litem, schools, clinical professionals, and the Department of Juvenile Justice, enhancing resource coordination and support for children and families.
- Identifies and understands what resources are available and builds and maintains effective working relationships with a network of systems.
- Reviews Florida Statutes, DCF Operational Procedures, Administrative Rule, and policies. Ensure participation are aware of confidentiality and HIPAA, and Identify potential problems related to case specifics.
- Implements and evaluates policies and procedures for Partnership for Strong Families to assure consistently of services within and between services sites.
- Understands and is able to identify standards and methods to promote permanence for children, including parent involvement in case planning, services to maintain children in their own homes, parent involvement with children separated by placement, and services for timely reunification.
- Ensure new shelters are scheduled in a timely manner.
- Develops a written report for the court that outlines the overall decisions of the staffings and the feedback of each individual participant.
- Coordinates and facilitates staffings including ensuring relevant parties are invited to staffings.
- Serves as a practice expert ensuring quality child welfare practice.
- Maintain excellent relationships with partners through committed customer service.
Navigator Program Coordinator
2 Years 8 Months- Oversee and Coordinate schedules for independent contracted Navigators
- Coordinated patient navigation through healthcare services to improve access and continuity of care.
- Developed and implemented outreach strategies to enhance community engagement and health education programs.
- Enroll eligible individuals into Insurance plans through the Federal Exchange Marketplace.
- Interview uninsured families to obtain information needed for online application
- Coordinated yearly Grants
- Coordinate and submit accurate and complete reports of program activities by the established
deadlines - Responded to customer inquiries via phone, email, and live chat, delivering knowledgeable assistance and guidance to enhance customer satisfaction.
- Resolved customer complaints and escalated issues as necessary to ensure timely resolution and maintain service quality.
- Collaborate with internal teams to investigate and resolve complex claim issues and discrepancies.
Medical Records Coordinator
6 Years 5 Months- Managed medical record requests, ensuring compliance with HIPAA regulations and organizational policies.
- Streamlined electronic health record (EHR) systems for improved data retrieval and accuracy.
- Managed patient records, managing orders in compliance with HIPAA and organizational regulations.
- Facilitated communication between departments to ensure project alignment and efficiency.
- Oversaw audits of medical records, identifying discrepancies and facilitating timely resolutions.
- Maintained accurate records and reports of patients' histories and progress; provided and required information.
- Arranged and managed medical record filing, retrieval and transfers per established guidelines.
- Coordinated filing of medical records for efficient retrieval., retrieval and transfers per established guidelines.
- Performed qualitative analysis of records for accuracy, internal consistency and completeness of recorded information.
- Maintained complete confidentiality in accordance with organization and legal requirements.
Customer Service Representative II
3 Years 4 Months- Collaborated with cross-functional teams to resolve customer issues related to claims, enhancing overall customer satisfaction.
- Assisted customers in a high-volume call center environment, addressing inquiries and providing support.
- Processed policy changes and renewals accurately, maintaining compliance with company standards.
- Resolved customer inquiries efficiently through multiple communication channels, ensuring high satisfaction levels.
- Provided timely and accurate updates to customers regarding status of claims.
- Provided clear and concise communication to customers regarding claim status, updates, and next steps.
- Collaborated with cross-functional teams to identify and resolve customer issues related to claims.
- Communicated claim status and updates to customers clearly and concisely, ensuring they remained informed throughout the process.
- Assisted customers in high-volume call center, addressing inquiries and providing support, contributing to efficient service delivery.
- Documented customer interactions and accurately entered data into the system.
Education
MBA - Healthcare Management
- Saint Leo Scholarship Recipient - Omega Nu Lambda
- Dean's List Honoree
- 3.7 GPA
- Honor Roll Fall 2019 and Spring 2020
Bachelor of Arts - Psychology
- International Honor Society in Psychology Member
- Dean's List Honoree Spring 2018 and Summer 2018
- Cum Laude graduate - 3.6 GPA
Associates of Art - Health Science
Skills
Program Scheduling
Record organization
Account management
Case Management Tools
Billing Software
Case Documentation
Referral Coordination
Data Communications
Service Access Facilitation
Needs assessments
Customer feedback management
High-volume operations
Professional Development
Timeline
Placement Specialist
Partnership for Strong Families
02.2024 - CurrentRead More
Navigator Program Coordinator
Suwannee River Area Health and Teaching Center
10.2021 - 06.2024Read More
Medical Records Coordinator
UF Health Shands Homecare
05.2015 - 10.2021Read More
Customer Service Representative II
Nationwide Insurance Company
08.2011 - 12.2014Read More
Santa Fe College
Associates of Art from Health Science
Read More
Saint Leo University
MBA from Healthcare Management
Read More
Saint Leo University
Bachelor of Arts from Psychology
Read More