DESIREE MARTINEZ
Summary
Results-driven Business Executive experienced in healthcare operations, human resources, and entrepreneurship. Delivered significant improvements in organizational processes and regulatory compliance while supporting C-suite leadership in managing complex administrative functions. Focused on driving sustainable business growth and enhancing operational performance in dynamic environments.
Overview
11
11
years of professional experience
Work History
Executive Administrative Supervisor to CEO | Human Resources Coordinator | Medical Staff Credentialing Coordinator
Encompass Health Rehabilitation Hospital of Littleton
Littleton
04.2021 - Current
- Manage three concurrent leadership positions supporting hospital operations at the executive, human resources, and medical staff services levels.
- Serve as chief administrative partner to CEO while directing HR functions and medical staff credentialing operations.
- Oversee cross-functional responsibilities spanning C-suite support, employee lifecycle management, regulatory compliance, and medical staff governance.
- Provide comprehensive executive support to CEO, managing sensitive and confidential matters, complex calendar coordination, and high-priority meetings.
- Supervised administrative staff and front desk operations, serving as primary communication liaison among CEO, board members, medical staff, and external stakeholders to enhance operational efficiency.
- Coordinate executive meetings, prepare agendas, capture minutes, and support strategic planning initiatives and process improvement projects.
- Partner with Senior HR Director to execute full-cycle recruitment, employee relations, benefits administration, and payroll functions.
- Manage conflict resolution, workplace mediation, performance management processes including reviews, development plans, and PIPs.
- Ensure organizational compliance with federal and state employment laws and Joint Commission standards while planning company events and team-building activities.
- Direct medical staff services operations, managing comprehensive credentialing and privileging processes ensuring regulatory compliance.
- Review and validate medical staff membership applications, clinical privilege requests, and ensure adherence to hospital bylaws and Joint Commission standards.
- Serve as liaison between medical staff, hospital administration, and healthcare professionals while coordinating credentialing committee meetings.
Owner
Attraction Heating & Cooling
Arvada
10.2015 - Current
- Founded and operate Attraction Heating & Cooling since 2015, demonstrating entrepreneurial acumen and business management expertise.
- Demonstrated entrepreneurial vision, achieving operational excellence and high customer satisfaction.
- Develop and execute business strategy, driving company growth and market positioning.
- Manage full P&L responsibility, including budgeting, forecasting, and financial planning.
- Build and maintain strategic vendor relationships and negotiate contracts.
- Oversee customer relationship management, ensuring high satisfaction and retention rates.
- Direct business development initiatives and marketing strategies.
- Managed scheduling, project coordination, and quality control to ensure timely delivery and service quality.
- Successfully managing executive assistant responsibilities to CEO while overseeing HR coordination and medical staff credentialing functions simultaneously.
- Ensure adherence to Joint Commission standards, employment regulations, and healthcare credentialing requirements.
- Drove process improvement initiatives, enhancing strategic planning and execution at executive level.
Education
Associate of Arts - Business
Arapahoe Community College
Littleton, COSkills
- Medical Staff Credentialing
- HR management
- Executive Operations
- Regulatory Compliance
- Strategic Planning
- Change Management
- Performance Management
- Project Management
- Process Improvement
- Vendor Relations
- Budget Management
- Recruitment onboarding
- HRIS Systems
- Stakeholder Engagement
Accomplishments
- National Society of Leadership and Success Award (NSLS), Sigma Alpha Pi Honor Society, Arapahoe Community College, 12/01/24
- Employee of the Month, 08/01/25
- Employee of the Quarter, Q3 2025
- Employee of the Year, 2025
Education Certifications
- Associate of Arts in Business (AAB), Arapahoe Community College, Littleton, CO, 01/01/24, Present, 4.0
- Notary Public, Colorado, 09/01/27
Professional Highlights
OWNER, Attraction Heating & Cooling, Arvada, CO, 10/01/15, Present, Establish and manage a thriving HVAC service business, overseeing all aspects of business operations including strategic planning, customer relations, vendor management, financial oversight, and team leadership., Develop and execute business strategy, driving company growth and market positioning., Manage full P&L responsibility, including budgeting, forecasting, and financial planning., Build and maintain strategic vendor relationships and negotiate contracts., Oversee customer relationship management, ensuring high satisfaction and retention rates., Direct business development initiatives and marketing strategies., Ensure regulatory compliance with industry standards and licensing requirements., Manage scheduling, project coordination, and quality control processes.
Timeline
Executive Administrative Supervisor to CEO | Human Resources Coordinator | Medical Staff Credentialing Coordinator
Encompass Health Rehabilitation Hospital of Littleton
04.2021 - Current
Owner
Attraction Heating & Cooling
10.2015 - Current
Associate of Arts - Business
Arapahoe Community College