Desiree Martinez
San Antonio,TX
Summary
Results-driven professional with a strong background in team leadership and customer service. Proficient in operational reporting and adept at problem resolution, leading to improved guest satisfaction and increased team productivity across multiple sites.
Overview
11
11
years of professional experience
Work History
Manager
Host International INC
San Antonio, Texas
12.2023 - 02.2026
- Managed team schedules to optimize staffing during peak hours.
- Resolved guest concerns, including refund issues, enhancing guest satisfaction through effective communication techniques.
- Executed thorough opening, closing, and shift change procedures to uphold operational standards.
- Coordinated inventory management and supply ordering across multiple locations.
- Compiled weekly reports for senior management, providing insights into operational performance metrics to inform decision-making.
Home Care Provider
CDS In Texas
San Antonio, Texas
09.2016 - 12.2022
- Provided personal care and assistance, ensuring clients' comfort and dignity within their homes.
- Enhanced client well-being through compassionate daily care and attentive support.
- Coordinated meal preparation and shopping, supporting clients' daily living activities with quality care.
- Ensured comfort and trust by maintaining a clean, safe environment for clients.
- Enhanced service delivery by developing new skills to adapt quickly to challenges and improve responsiveness.
Shift Leader
Panda Express Restaurant
San Antonio, Texas
02.2015 - 09.2022
- Supervised daily operations to ensure compliance with safety standards.
- Maintained organized and clean restaurant environment to support efficient service.
- Conducted cash drawer verifications at shift openings and closings, managing end-of-day deposits.
- Resolved customer complaints to improve satisfaction and foster loyalty.
- Trained new employees on operational procedures for improved efficiency.
- Achieved health and safety compliance with consistent inspection scores above 98.
Education
High School Diploma -
Healy Murphy
San Antonio, TX07-2017
Skills
- Scheduling optimization
- Team management
- Inventory control
- Operational reporting
- Performance analysis
- Staffing analysis
- Customer service
- Effective communication
Timeline
Manager
Host International INC
12.2023 - 02.2026
Home Care Provider
CDS In Texas
09.2016 - 12.2022
Shift Leader
Panda Express Restaurant
02.2015 - 09.2022
High School Diploma -
Healy Murphy