Matthew Orendac
Hamilton
Summary
Dynamic manager with a proven track record at Urban Air Trampoline and Adventure Park, excelling in operational compliance and staff training. Enhanced guest experiences through effective safety protocol development and conflict resolution. Recognized for optimizing scheduling and boosting team productivity, fostering a culture of excellence and collaboration.
Overview
8
8
years of professional experience
Work History
Manager
Urban Air Trampoline and Adventure Park
09.2024 - 12.2025
- Supervised daily operations to ensure safety and compliance within facility.
- Trained staff on operational procedures and customer service best practices.
- Managed inventory levels and coordinated supply orders for park equipment.
- Implemented new scheduling system to optimize employee shifts and coverage.
- Developed and enforced safety protocols, enhancing guest experience and reducing incidents.
- Analyzed operational efficiency, recommending process improvements to enhance productivity.
- Led team meetings to communicate goals, updates, and performance expectations effectively.
- Cross-trained existing employees to maximize team agility and performance.
Overnight Manager
Wawa
06.2022 - 12.2023
- Supervised overnight operations, ensuring compliance with safety and health regulations.
- Trained team members on efficient service protocols and inventory management techniques.
- Monitored stock levels, coordinating timely replenishment to minimize shortages.
- Implemented quality control measures to maintain product standards during night shifts.
- Conducted regular staff performance evaluations, providing feedback for continuous improvement.
- Resolved customer inquiries and complaints, enhancing overall satisfaction during peak hours.
- Maintained a clean and organized store environment by implementing strict cleaning schedules and protocols for the overnight team.
- Collaborated with daytime management to ensure seamless transition between shifts, maintaining consistency in daily operations.
Supervisor
Six Flags Great Adventure
03.2018 - 08.2023
- Supervised daily operations to ensure safety and compliance with park regulations.
- Trained and mentored team members on customer service best practices.
- Coordinated staffing schedules to optimize guest experiences during peak times.
- Implemented process improvements that enhanced operational efficiency within the department.
- Conducted performance evaluations to uphold high standards of service quality.
- Resolved guest inquiries and concerns promptly, fostering a positive park environment.
- Collaborated with management to develop strategies for staff development and engagement initiatives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
Education
No Degree -
Hamilton High West
Hamilton, NJSkills
- Operational compliance
- Staff training
- Inventory management
- Scheduling optimization
- Safety protocol development
- Performance evaluation
- Customer service excellence
- Team leadership
- Conflict resolution
- Communication strategies
- Shift coordination
- Workflow organization
- Time management
- Verbal and written communication
- Customer service
- Staff training and development
- Goal setting
- Cleaning protocols implementation
- Cross-training programs
- Staff mentoring
- Decision-making
- Relationship building
- Operations management
- Shift scheduling
- Safety procedures
- Employee onboarding
Timeline
Manager
Urban Air Trampoline and Adventure Park
09.2024 - 12.2025
Overnight Manager
Wawa
06.2022 - 12.2023
Supervisor
Six Flags Great Adventure
03.2018 - 08.2023
No Degree -
Hamilton High West