Preston Hoover
McDonald's
Bowling Green,KY
1
Certification
2
years of professional experience
Dynamic manager with a proven track record in customer service and operational efficiency. Experienced in team leadership and staff training, driving high satisfaction and loyalty through strategic decision-making.
Work History
Manager
5 Months- Supervised daily operations to ensure compliance with health and safety standards.
- Streamlined inventory management processes to reduce waste and improve efficiency.
- Implemented training programs for staff, enhancing service quality and teamwork.
- Trained team members on customer service protocols and operational procedures.
- Resolved customer complaints promptly, maintaining high satisfaction levels and loyalty.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
General Manager
11 Months- Oversaw daily operations, ensuring adherence to quality and service standards.
- Managed staff scheduling to optimize labor efficiency and coverage.
- Implemented training programs to enhance employee performance and engagement.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
- Streamlined inventory management processes, reducing waste and improving supply chain efficiency.
- Facilitated communication between departments to enhance collaboration and service delivery.
- Developed action plans for addressing customer feedback and improving satisfaction scores.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
- Oversaw successful launch of new product lines, coordinating between departments to ensure a unified approach and timely delivery.
Manager
6 Months- Conducted performance evaluations, providing feedback for employee development.
- Assisted in scheduling staff shifts to optimize labor costs and coverage.
- Maintained professional, organized, and safe environment for employees and patrons.
- Monitored equipment functionality, coordinating maintenance to minimize downtime.
Store Manager
1 Year 1 Month- Led daily operations to ensure optimal store performance and customer satisfaction.
- Analyzed sales data to identify trends and implement effective merchandising strategies.
- Trained and mentored team members on product knowledge and sales techniques.
- Developed staff schedules to align with peak business hours and operational needs.
Education
High School Diploma
Skills
Staff management
Team leadership
Staff training
Conflict resolution
Customer service
Shift scheduling
Time management
Team management
Task management
Strategic planning
Goal setting
Documentation management
Operational reporting
Operational compliance
Communication skills
Labor optimization
Certification
ServSafe Certified.
Timeline
Manager
McDonald's
2026.03 - 2026.08Read More
General Manager
McDonald's
2025.03 - 2026.02Read More
Manager
McDonald's
2024.09 - 2025.03Read More
Store Manager
Hibbett Sporting Goods
2024.02 - 2025.03Read More
Washington High School
High School Diploma
Read More