Desiree Michael
Albuquerque
Summary
Dedicated Medical Assistant skilled with technical, clerical and patient support. Strong interpersonal communication with talent effectively dealing with patients and staff alike. A detailed understanding of the medical sector and regulatory obligations concerning it. Dedicated Medical Assistant Instructor with expertise in medical billing, phlebotomy, and quality control. Committed to educating and mentoring students while ensuring HIPAA compliance and enhancing customer service skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Assistant Instructor/ Externship Coord.
Intellitec College
Albuquerque
06.2025 - Current
- Instructed students on clinical procedures and patient care techniques.
- Facilitated hands-on training in laboratory settings for practical skills.
- Evaluated student performance through assessments and practical exams.
- Collaborated with faculty to enhance educational programs and resources.
- Mentored students in professional development and career readiness.
- Coordinated externship placements for students across multiple academic programs.
- Developed relationships with local businesses to secure internship opportunities.
- Managed communication between students, employers, and academic advisors.
- Conducted assessments of externship programs to ensure compliance and quality standards.
- Maintained detailed records of placements and feedback from students and employers.
- Monitored student progress and provided support throughout the externship experience.
- Monitored student progress while participating in an externship program and provided feedback.
Instructor- Medical Assistant
Charter College
Farmington
08.2019 - 11.2022
- Educated students using real life scenarios, teaching methods and hands-on curriculum.
- Attended faculty retention meetings to discuss student academic progress.
- Built positive relationships with students, colleagues and administrators.
- Mentored and counseled students with social adjustment and academic problems.
- Established objectives for all lessons, modules and projects.
- Developed guides and course materials focused on reinforcing lecture information and helping students learn.
- Met with students requiring additional instructional assistance for after-class open lab sessions
- Lectured full classrooms of adult students on various subjects regarding current module
- Delivered lectures via virtual setting
- Set and communicated ground rules for classroom based on respect and personal responsibility.
- Implemented hands-on activities to practice CPR techniques and refine students' skills to prepare each for emergency situations.
- Instructed associate level students including the following classes; EKG, Medical Billing and Coding, Electronic Health Records, Administrative Clinical Assistant, and Phlebotomy
Medical Assistant
Animas Urgent Care
Durango
04.2018 - 11.2019
- Assisted patients in preparation for examinations, assessing and recording vital signs.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Worked in collaboration with radiologists, sonographers and other healthcare team members.
- Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and point of care testing.
- Acted as liaison between physician and patient, answering questions and delivering test results.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Resolved and clarified issues with patient medications and collaborated with local pharmacies.
- Scheduled appointments for patients requiring follow-up, Occupational Medicine
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Immunized patients against diseases such as influenza and pneumonia to protect vulnerable populations from serious illnesses.
Medical Assistant
Mercy Family Medical
Durango
03.2017 - 04.2018
- Requested scripts from doctors and verified insurance and coding.
- Assessed and coordinated patient's discharge planning needs with healthcare team members.
- Administered medications, tracked dosages and documented patient conditions.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Obtained and recorded patient vital signs; escorted patients to examination rooms and documented medical histories.
Telemetry Monitor Technician
University of New Mexico, NM
Albuquerque
02.2016 - 12.2016
- Analyzed cardiac rhythms and reported results to nursing staff or physicians.
- Attached electrodes to monitor cardiac activity on each patient.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Compared measurements of heart wall thickness and chamber sizes to evaluate conditions and identify abnormalities.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Medical Assistant
New Mexico Heart Institute
Albuquerque
04.2015 - 02.2016
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Scheduled appointments for patients via phone and in person.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Managed and maintained surgical suites by sterilizing and organizing equipment.
- Followed clinicians throughout shift in high-volume, busy environments.
- Determined correct ICD-10 and CPT codes for use in medical record.
- Proofread, reviewed and verified dictation for accuracy and quality against established standards.
- Calibrated, troubleshot or repaired equipment and corrected malfunctions.
- Administered continuous and 12-lead electrocardiogram monitoring.
Medical Assistant
ABQ Health Partners Pulmonary
Albuquerque
11.2012 - 11.2014
- Performed preliminary physical tests to accurately record results in patient history summary.
- Monitored patients' blood pressure and heart rates before, during and after procedures.
- Contacted insurance companies to obtain necessary preauthorizations needed for upcoming tests and procedures.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Responded to patient callbacks and phone-in prescription refill requests.
Education
Bachelor of Science - Business Healthcare Administration
Charter College
Anchorage, AK05-2026
Associate of Applied Science - Allied Health
Charter College
Vancouver, WA02.2020
Certificate - Medical Assistant
Carrington College
Albuquerque, NM06.2012
High School Diploma -
Thoreau High School
Thoreau, NM05.2011
Skills
- Patient data management
- Learning styles adaptation
- Educational technology integration
- CPR instruction
- Externship coordination
- Class lecturing
- Healthcare ethics
- Student advising
- Medical billing and coding
- Student engagement
Certification
• BLS (CPR)- 01/2027
• Certified Clinical Medical Assistant- 12/2026 #854280
• Certified Clinical Medical Assistant- 12/2026 #854280
Timeline
Medical Assistant Instructor/ Externship Coord.
Intellitec College
06.2025 - Current
Instructor- Medical Assistant
Charter College
08.2019 - 11.2022
Medical Assistant
Animas Urgent Care
04.2018 - 11.2019
Medical Assistant
Mercy Family Medical
03.2017 - 04.2018
Telemetry Monitor Technician
University of New Mexico, NM
02.2016 - 12.2016
Medical Assistant
New Mexico Heart Institute
04.2015 - 02.2016
Medical Assistant
ABQ Health Partners Pulmonary
11.2012 - 11.2014
Associate of Applied Science - Allied Health
Charter College
Certificate - Medical Assistant
Carrington College
High School Diploma -
Thoreau High School
Bachelor of Science - Business Healthcare Administration
Charter College