Desiree Montoya
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Linea Luxury Apartments
08.2021 - 09.2023
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Front Desk Receptionist
24 Hour Fitness
06.2019 - 06.2021
- Maintained accurate records of membership details, appointments, and financial transactions in accordance with gym policies and procedures..
- Sold memberships and personal training sessions to new customers.
- Developed strong communication skills through frequent interaction with diverse populations of gym members, enhancing overall interpersonal effectiveness within professional contexts.
Sales Associate
H&M
10.2017 - 05.2019
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used in-store system to locate inventory and place special orders for customers.
Education
High School Diploma -
Academic Leadership Community
Los Angeles, CA06.2017
Skills
- Records Management
- Computer Proficiency
- Telephone Etiquette
- Multi-Line Telephone Systems
- Scheduling
- Customer Service
- Bilingual
- Cash Handling
Timeline
Front Desk Receptionist
Linea Luxury Apartments
08.2021 - 09.2023
Front Desk Receptionist
24 Hour Fitness
06.2019 - 06.2021
Sales Associate
H&M
10.2017 - 05.2019
High School Diploma -
Academic Leadership Community