Desiree Ramasamy
Upton,KY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
Work History
Staffing Coordinator
Crown Staffing
Elizabethtown, KY
11.2023 - Current
- Facilitated orientation sessions for new hires.
- Oversaw staffing and related operations, spanning interviewing, hiring and mentoring personnel.
- Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
- Assisted payroll teams by reporting employee hours and calculating correct compensation.
- Reviewed resumes submitted by applicants against job requirements.
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
District Sales Manager
Metro by T-Mobile
Louisville, KY
03.2022 - 11.2023
- Managed a team of sales representatives and provided training, coaching and mentoring to ensure optimal performance.
- Led, coached and developed employees to achieve sales goals.
- Monitored inventory levels at retail outlets within the district in order to ensure adequate stock availability for customers.
- Tracked and analyzed weekly sales reports, implemented corrective action plans and streamlined sales operations.
- Implemented incentive programs designed to motivate the sales force within the district.
- Developed and implemented strategies to increase market share and profitability of the district.
- Supervised sales strategy, training, team structure, and communication of regional sales program.
- Assessed employee performance through regular reviews and documented any areas needing improvement or development.
- Negotiated contracts with customers to maximize profits while meeting customer needs.
- Conducted regular meetings with sales staff to review progress against goals.
- Collaborated with other departments such as marketing, finance, human resources and operations in order to ensure success across all areas of responsibility.
- Resolved customer complaints quickly and efficiently ensuring high levels of customer satisfaction.
- Attended weekly regional manager meetings to report on progress against targets set by corporate headquarters.
General Manager
Toms Famous Family Restaurants
Apple Valley, CA
04.2017 - 12.2021
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Administered employee discipline through verbal and written warnings.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Adhered to company food, safety, quality and sanitation policies.
- Maintained records of food inventory, supplies, and equipment.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Established relationships with vendors to secure favorable pricing on ingredients.
Assistant Manager
Old Town Dogs
Apple Valley, CA
05.2009 - 12.2021
- Provided excellent customer service by interacting with guests during events.
- Set up and cleaned up food preparation and service stations before and after catered events.
- Adhered to all health department regulations regarding food handling and sanitation practices.
- Ensured quality control of all food products before serving.
- Processed payments from customers for catering services received.
- Prepared documents such as invoices, memos, letters with accuracy and speed.
- Oversaw inventory, tracked supplies, and managed reordering of items.
- Assisted with day-to-day operations and handled business management, staffing sales and customer service.
- Managed compliance with licensing laws, health and safety regulations and statutory requirements.
- Inventoried and ordered materials, supplies and services.
Education
Associate of Science - Business Administration And Management
Elizabethtown Community And Technical College
Elizabethtown, KY06-2029
Cosmetology License - Cosmetology
ROP Cosmetology
Hesperia, CA06-2013
High School Diploma -
Granite Hills High School
Apple Valley, CA05-2013
Skills
- Recruitment
- Performance Evaluation
- New Hire Onboarding
- Scheduling Expertise
- Recruitment Strategies
- Strong Organization
- Background Checks
- Interviewing Techniques
- Employee Relations
- Employment Law Knowledge
- Employee Onboarding
- Candidate Sourcing
- Drug Testing
- Microsoft Office
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Staffing Coordinator
Crown Staffing
11.2023 - Current
District Sales Manager
Metro by T-Mobile
03.2022 - 11.2023
General Manager
Toms Famous Family Restaurants
04.2017 - 12.2021
Assistant Manager
Old Town Dogs
05.2009 - 12.2021
Associate of Science - Business Administration And Management
Elizabethtown Community And Technical College
Cosmetology License - Cosmetology
ROP Cosmetology
High School Diploma -
Granite Hills High School