Desiree Rivera
Machester,CT
Summary
Dynamic professional with a proven track record at ITW Graphics, adept in complaint resolution and Microsoft Office. Excelled in enhancing customer satisfaction and driving team performance. Skilled in multitasking and administration. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
ITW Graphics
2020.11 - Current
- Responded to customer requests for products, services, and company information within a 24hr time frame.
- Met customer call guidelines for service levels, handle time and productivity.
- Trained staff on operating procedures and company services.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Property Manager
Life Storage
2019.04 - 2020.11
- Introduced prospective tenants to types of units available and performed tours of premises.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Self Storage Manager
Public Storage
2015.03 - 2019.01
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Motivated sales team to exceed sales quotas through friendly competition and other incentive programs.
- Assisted customers with storage units finding the best storage for their budgets.
- General housekeeping of the facility to ensure a clean environment for customers.
Education
High School Diploma -
Manchester High School
Manchester, CT06.2013
Skills
- Account updating
- Product Knowledge
- Paperwork Processing
- Data Entry
- Complaint resolution
- Computer Proficiency
- Microsoft Outlook, Word, and Excel
- Multitasking Abilities
- Administration and Reporting
- Facility Maintenance
Timeline
Customer Service Representative
ITW Graphics
2020.11 - Current
Property Manager
Life Storage
2019.04 - 2020.11
Self Storage Manager
Public Storage
2015.03 - 2019.01
High School Diploma -
Manchester High School
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