Desiree Roman
Chicago,Illinois
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
31
31
years of professional experience
Work History
Entrepreneur
Sophie's choice boutique
Chicago, IL
06.2018 - Current
- Handled customer inquiries regarding sizing, price, availability, delivery times.
- Selected appropriate thread colors that matched the fabric being used for each garment item.
- Organized inventory of supplies such as needles, threads, buttons, zippers, ensuring adequate stock levels at all times.
- Operated industrial sewing machines to construct garments from pre-cut pieces of fabric.
- Ticketed, arranged and displayed merchandise to promote sales.
- Cleaned shelves, counters and tables to maintain organized store.
HR Coordinator
Chase Bank
Chicago, IL
04.1998 - 02.2009
- Prepared presentations to company executives regarding employee performance and retention trends.
- Prepared reports related to attendance tracking, disciplinary actions taken, terminations or any other relevant topics.
- Organized events such as company picnics, holiday parties, health fairs or other special events for employees.
- Assisted with the recruitment process by posting job openings, scheduling interviews, and verifying candidate qualifications.
- Scheduled random drug testing for employees to diminish regularity risks.
- Investigated complaints about discrimination or harassment brought forward by employees.
Banking Customer Service Representative
PNC Bank
Chicago, IL
05.1993 - 03.1998
- Answered customer inquiries and provided accurate information regarding products and services.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Collected deposits or payments and arranged for billing.
- Consulted with customers to resolve service and billing issues.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Nursing
City Colleges of Chicago - Wilbur Wright College
Chicago, IL01-1996
Skills
- Operational Planning
- Revenue Generation
- Policy Development
- Social Media Management
- Customer Relations
- Brand Building
- Goal Setting
- Strategic Thinking
- Sales Tracking
Languages
Spanish
Professional
References
References available upon request.
Timeline
Entrepreneur
Sophie's choice boutique
06.2018 - Current
HR Coordinator
Chase Bank
04.1998 - 02.2009
Banking Customer Service Representative
PNC Bank
05.1993 - 03.1998
Nursing
City Colleges of Chicago - Wilbur Wright College
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