DESIREE SANTO
Bethlehem,PA
Summary
Orthodontic insurance coordinator seeking a position in which my team work skills, experience and initiative can be fully utilized to increase the efficiency of your practice.
Overview
14
14
years of professional experience
Work History
INSURANCE COORDINATOR
Orthodontics of the Lehigh Valley
11.2022 - Current
- Verified orthodontic insurance benefits for 40+ patients weekly.
- Complete and process initial, secondary and work in progress claims.
- Followed up with insurance companies on unpaid, denied, or delayed claims to ensure maximum reimbursement.
- Reduced outstanding accounts receivable by 25% through consistent follow-up.
- Processed insurance checks, electronic payments and posted adjustments accurately.
- Monitored aging reports and proactively contacted insurance providers.
- Trained and mentored all new front desk team members on scheduling, phones, insurance, contracts, and payments.
- Manage patient collection accounts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Scheduled new patients, existing patients and walk through emergency calls.
- Assisted with billing inquiries, discrepancies and payment processing
INSURANCE COORDINATOR
Fabey Dental
06.2018 - 07.2020
- Verified patients insurance before upcoming appointments.
- Communicated with insurance companies to retrieve in and out of network coverage including deductibles, maximums, frequency's and dental history.
- Transported accurate patient information and insurance into Dentrix.
- Checked patients in, gave appropriate paperwork and confirmed appointments.
HEALTH CONCIERGE
Aetna
02.2018 - 05.2018
- Took calls from Aetna members and health care providers.
- Informed members of their plan details which included deductibles, maximums, co-insurance, preauthorizations and in network providers.
- Helping members with claim questions and filing appeals.
SERVER
Texas Roadhouse
06.2013 - 12.2017
- Served multiple tables at a time delivery food and drinks.
- Consistently checked on guests to make sure they had what they need.
- Handled cash, credit card and gift card payments.
- Gave correct change when due. Restocked ice, glasses, dishes and silverware throughout the shift.
HOST/SERVER
Lonestar Steakhouse
10.2011 - 08.2014
- Verified orthodontic insurance benefits for 40+ patients weekly.
- Complete and process initial, secondary and work in progress claims.
- Followed up with insurance companies on unpaid, denied, or delayed claims to ensure maximum reimbursement.
- Reduced outstanding accounts receivable by 25% through consistent follow-up.
- Processed insurance checks, electronic payments and posted adjustments accurately.
- Monitored aging reports and proactively contacted insurance providers.
- Trained and mentored all new front desk team members on scheduling, phones, insurance, contracts, and payments.
- Manage patient collection accounts.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Scheduled new patients, existing patients and walk through emergency calls.
- Assisted with billing inquiries, discrepancies and payment processing
Education
General Studies
Northampton Community College
Bethlehem, PA01.2014
High School Diploma - undefined
Wilson Area High School
Easton, PA06.2013
Skills
- Customer service excellence
- Insurance industry experience
- Excellent teamwork
- Initiative
- Adaptability
- Professional communication
- Conflict resolution
- High level multitasking
- Attention to detail
Timeline
INSURANCE COORDINATOR
Orthodontics of the Lehigh Valley
11.2022 - Current
INSURANCE COORDINATOR
Fabey Dental
06.2018 - 07.2020
HEALTH CONCIERGE
Aetna
02.2018 - 05.2018
SERVER
Texas Roadhouse
06.2013 - 12.2017
HOST/SERVER
Lonestar Steakhouse
10.2011 - 08.2014
High School Diploma - undefined
Wilson Area High School
General Studies
Northampton Community College