DESIREE SMITH
Picayune,MS
Summary
Accomplished Personal Banker with 5+ years with cash handling and customer relations. Dedicated in creating key relationships and helping clients achieve their personal banking goals. Outgoing and driven in learning and executing new areas in banking
Overview
6
6
years of professional experience
Work History
Head Bank Teller
The First Bank
02.2023 - Current
- Managed high-volume cash drawer, maintaining accountability and minimizing discrepancies.
- Assisted branch management in implementing new policies and procedures, ensuring smooth transitions for both staff and clients.
- Led weekly team meetings focused on continuous improvement initiatives throughout the branch operations.
- Actively participated in community events on behalf of the bank, reinforcing a positive local presence among clients.
- Streamlined teller operations for improved productivity and increased accuracy in transactions.
- Maintained up-to-date knowledge of federal regulations affecting monetary transactions, ensuring full compliance across all activities.
- Balanced ATM machines daily as part of routine maintenance tasks, ensuring optimal functioning and reliability for customers'' use.
- Contributed to the development of training materials for new hires, improving overall team competency levels.
Head Teller/Universal Banker
Hancock Whitney
12.2021 - 12.2022
- Controlled and monitored the banks cashflow being the vault teller
- Making shipments and deposits and keeping an organized record of all vault transactions as well as managing totals in all teller drawers
- Perform daily teller-line transactions including deposits, withdrawals, transfers, loan payments and check cashing in a courteous and efficient manner
- Trained new oncoming tellers in the policies and procedures in running cash line transactions and provided guidance and assistance with any complex transactions needing additional help
- Assisted customers in account openings and maintenance as well as various loans and credit card applications
Financial Relationship Associate
Regions
08.2021 - 12.2021
- Create and established relationships with customers while assisting them with every day tellerline transactions
- Followed bank policies and procedures and all applicable laws and regulations to ensure safety and privacy for customers and the branch
- Understand different customer needs and referred different products and services to better help our clients with their long-term financial goals
Table-Games Dealer
Scarlet Pearl Casino
03.2019 - 07.2021
- Entertained guests in courteous, upbeat manner while making each game exciting to all players
- Maintained an acute, in depth understanding of the rules and payouts for all games dealt in the casino
- Provided prompt and accurate dealing using advanced mathematic skills to formulate different payouts
- Followed gaming protection guidelines to ensure that the bankroll and all transactions remained visible and clear to cameras and supervisors
Education
High School Diploma -
Westlake High School
05-2016
Skills
- Customer Relations
- Account Management
- Team Leadership
- Budgeting and Reporting
- Training and development
Timeline
Head Bank Teller
The First Bank
02.2023 - Current
Head Teller/Universal Banker
Hancock Whitney
12.2021 - 12.2022
Financial Relationship Associate
Regions
08.2021 - 12.2021
Table-Games Dealer
Scarlet Pearl Casino
03.2019 - 07.2021
High School Diploma -
Westlake High School
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