Desiree Stiff
Ventura,CA
Summary
Highly motivated and adaptable professional with extensive experience managing staff, handling inventory, coordinating vendor relations, and monitoring financial controls. Background in food service management with transferable skills applicable to receiving, inventory control, warehouse operations, and manufacturing environments. Proficient with computers, scheduling, and basic financial tracking. Strong work ethic, and ability to quickly learn, understand, and master new trades.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Patxi's Pizza
Los Angeles, CA
06.2021 - 08.2023
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Created schedules and monitored payroll to remain within budget.
- Upheld restaurant standards for food and beverage quality, team member engagement, financial goals, standard operating procedures and guest experiences.
- Optimized profits by controlling food, beverage and labor costs by establishing portion control and quality standards.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Encouraged patron loyalty by emphasizing guest-focused approach by staff.
- Managed busy and highly popular restaurant with professional, well-trained staff.
- Reduced food waste by overseeing and planning ingredients, anticipated guests and popularity of items.
Assistant Manager
Italia Panetteria & Deli
Santa Clarita, CA
11.2017 - 06.2021
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Established and maintained operating schedules to provide effective coverage for key areas and to achieve customer service objectives.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
- Conducted training needs assessments and provided ongoing training for staff.
Assistant Store Manager
Jersey Mike's Subs
Castaic, CA
10.2007 - 01.2016
- Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
Education
High School Diploma -
Bowman High School
Santa Clarita, CA06.2010
Skills
- Cross-functional team management
- Strong verbal and interpersonal communication skills
- Team building and motivation
- Computer proficiency (POS systems, spreadsheets, ordering systems)
- Hands-on work, safety awareness, and organization
- Calm under pressure, with problem-solving abilities
- Multitasking, time management, and task prioritization
- Inventory tracking, purchasing, and cost control
Certification
- ServSafe food handler card
- ServSafe Managers food handler card
- Test NDT Radiation Safety and Protection ASNT Certification #79554
Technical Skills
- Financial literacy, tracking and cost analysis
- Multi-tasking
- Verbal & Interpersonal communication skills
- Control operation cost
- Proficient with various POS programs
- P&L review and analysis
- Mechanical background and troubleshooting resolutions
Hobbies and Interest
I enjoy working with my hands through various art and mechanical projects. I grew up helping and learning to work on cars and motorcycles with different tool through my father and learning the trade of paintless dent removal from my brother in-law. I love creating stain glass as gifts for holidays such as Halloween and Christmas. I started the tradition on holidays painting characters for such holiday. It has been a fun addition to our already traditional Thanksgiving and Christmas gatherings. I love being out doors and hiking with my dogs aka family members.
References
Jordan Scott - Regional Manager
Patxi's Pizza / CCC Entertainment
(978) 886-6325
Rachel Gonzalez - Head of HR
Patxi's Pizza / CCC Entertainment
(323) 901-5410
Victoria & John Magnanimo - Owners
Italia Panetteria & Deli Los Angeles, Ca
27674 Newhall Ranch Road, Valenica Ca, 91355
(661) 294-9069
Michael Laudizio - Friendship through business
Los Angeles, Ca
(6121) 581-9763
Margo Caruso - Friend / Past Coworker of 8 years
(661) 755-2134
Timeline
General Manager
Patxi's Pizza
06.2021 - 08.2023
Assistant Manager
Italia Panetteria & Deli
11.2017 - 06.2021
Assistant Store Manager
Jersey Mike's Subs
10.2007 - 01.2016
High School Diploma -
Bowman High School
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