Desiree Thompson

Work History

Movement Mortgage

Indian Land, SC

10.2020 - 06.2022

Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
Prepared file for final clear-to-close by branch management.
Handled any conditions sent from underwriting departments.
Reviewed financial statements and contacted institutions and customers to clarify details.
Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
Verified credit histories, personal references and employment backgrounds for each applicant.
Produced and submitted completed loan packages to title and escrow professionals.
Assessed customer account histories to determine previous compliance with payment plans and loan terms.
Communicated with originator and applicant concerning progress of loan file.
Checked daily reports each morning to identify priorities or issues for escalation to supervisor.
Set up, stored and updated customer files, department records and regulatory paperwork.
Consulted with outside vendors to identify and resolve loan closing issues.

GEICO

Charlotte, NC

03.2017 - 09.2020

Performed competitive analyses and adjusted sales and marketing strategies accordingly.
Analyzed sales and marketing data for improved strategies.
Organized events and product presentations related to national conferences and conventions.
Cultivated and maintained strategic alliances with key partners and vendors.
Developed positive, performance-based internal sales and marketing culture to include mentoring staff.
Built relationships with customers and community to establish long-term business growth.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Collaborated with upper management to implement continuous improvements and exceed team goals.
Organized promotional events and interacted with community to increase sales volume.
Created and implemented new business opportunities by utilizing strategic networking strategies.
Monitored sales team performance, analyzed sales data and reported information to area managers.
Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy