Desiree Watson
Sacramento
Summary
I am a passionate professional looking for a challenging opportunity to apply my current skill set as well as learn new techniques to further better myself as a working professional. Results driven individual with a niche for increasing revenue streams and developing long lasting and effective client relationships. Bringing forth a proven track record of working collaboratively with sales teams to achieve goals, increase revenue gains, and advance the sales cycle of the company.
Overview
14
14
years of professional experience
Work History
Key Holder Supervisor
Rothy's
11.2024 - Current
- Completed store opening and closing procedures.
- Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Streamlined inventory management processes for increased efficiency and reduced stock discrepancies.
- Opened inventory boxes and restocked shelves.
- Provided exceptional customer service, resulting in a high level of customer satisfaction and repeat business.
- Maintained a clean, organized store environment that was conducive to an enjoyable shopping experience for customers.
Assistant Manager
Rothy's
01.2022 - 11.2024
- Coached and mentored employees to help them reach their full potential, resulting in a 15% increase in productivity
- Developed and monitored KPIs to ensure that goals and objectives were met on time and within budget
- Implemented an inventory management system to optimize limited stockroom space while still maintaining a positive merchandise flow to the store front and keeping highly sought out items in-stock
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Front End Supervisor
Eli Thomas Menswear@Santana Row
09.2018 - 01.2022
- Helped garner business and client relations, increasing retention and creating further sales opportunities
- Managed the front-end of the house consisting of 2-3 cashiers, 3-4 menswear specialist salespersons, and 4-5 atelier tailors
- Maintained scheduling across all departments, synergized workflows, decreased downtime, and curated mannequins daily to showcase the constantly evolving inventory of high end menswear
Caregiver/Healthcare Provider
Maxim
03.2018 - 08.2018
- Developed and implemented a well thought out regime to better stimulate and energize different patience demands and limitations
- Saw an increase in overall patient mental health when brought into pre-established strenuous environments
- Worked in home to help clients with daily activities, such as bathing and bathroom functions, feeding, grooming, taking medication, and some housework
- Specializing in working with special needs children such as those with autism, muscular dystrophy, and cerebral palsy
- Created a positive and safe environment for children and the elderly
Front End Supervisor
DD's Discount
11.2016 - 06.2017
- Sales mentor as well as responsible for maintaining front end, properly restocking end caps while keeping contents up to date with current market trends
- Duties include, opening/closing of store, cash office management, shipment intake organization, re-stocking of the general sales area and maintaining an upbeat sales environment to better promote team synergizes
Supervisor
Crocs
06.2016 - 11.2016
- Brought in to organize associates and conduct opening and closing procedures
- Responsible for the general upkeep of the store including store cleaning, restocking of the sales floor and stockroom management
- Mentors sales floor team to push high productivity with an attention to customer retention
- Consumer sales specialist able to properly match the product with the customers need
Promoted to Store Manager
Piercing Pagoda
02.2016 - 06.2016
- Main keyholder responsible for daily store operations
- Responsibilities include scheduling, sales auditing, marketing, mentoring, piercing and training
- Mentored current and incoming supervisors on brand excellence and maintaining a positive team environment
- Weekly sales matrix creation to improve sales
- Constantly staying on top of trends regarding jewelry and precious metals
Assistant Manager
Piercing Pagoda
02.2015 - 02.2016
- Main keyholder responsible for daily store operations
- Responsibilities include scheduling, sales auditing, marketing, mentoring, piercing and training
- Mentored current and incoming supervisors on brand excellence and maintaining a positive team environment
- Weekly sales matrix creation to improve sales
- Constantly staying on top of trends regarding jewelry and precious metals
Supervisor
Piercing Pagoda
09.2011 - 02.2015
- Kept up to date store appearances to stay competitive in a constantly evolving sales area, associate training, as well as daily and quartly refreshers to stay on the cutting edge of fine jewelry
- Kept store up to date with constantly changing promotions and offers
- Provided a positive piercing and jewelry shopping experience for customers
- Ensuring all safety guidelines and company policies are followed by co-workers
Education
High School Diploma -
Piedmont High School
San Jose05-2011
Skills
- Ability to Multitask
- Ability to Work in a Team
- Adaptability
- Communication Skills
- Customer Service
- Effective Time Management
- Fast Learner
- Sales
- Scheduling
- Training and mentoring
Languages
English
French
Portuguese
Spanish
Hobbies and Interests
Collaging, Fashion, Jewelry, Animals, Figurines, Music, International Music
Timeline
Key Holder Supervisor
Rothy's
11.2024 - Current
Assistant Manager
Rothy's
01.2022 - 11.2024
Front End Supervisor
Eli Thomas Menswear@Santana Row
09.2018 - 01.2022
Caregiver/Healthcare Provider
Maxim
03.2018 - 08.2018
Front End Supervisor
DD's Discount
11.2016 - 06.2017
Supervisor
Crocs
06.2016 - 11.2016
Promoted to Store Manager
Piercing Pagoda
02.2016 - 06.2016
Assistant Manager
Piercing Pagoda
02.2015 - 02.2016
Supervisor
Piercing Pagoda
09.2011 - 02.2015
High School Diploma -
Piedmont High School
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