Desiree Williams
Norcross
Summary
Experienced with customer service and administrative tasks. Utilizes communication and problem-solving skills to address inquiries effectively. Track record of maintaining positive client relationships and ensuring customer satisfaction.
Overview
4
4
years of professional experience
Work History
Contact Representative
Internal Revenue Service
06.2023 - Current
- Salary: $47,544.00 USD Bi-weekly
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Completes contacts via telephone interviews with a wide range of individuals who vary in degrees of understanding or with third-party representatives.
- Provide full explanations to specific inquiries initiated by the individual by telephone and/or notices.
- Elicits sensitive, personal, and financial information to ensure compliance with reporting and disclosure requirements.
- Develops, analyzes, and evaluates information involving the research of records in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements.
- Supervisor: Taysha Watson (678.983.9665)
- Okay to contact this Supervisor: Yes
Bookkeeper
Williams Creative Academy
01.2023 - 06.2023
- Hours per week: 30
- Duties, Accomplishments and Related Skills:
- Effectively communicated with clients about payment needs and kept updated detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Input financial data and produced reports using Quickbooks.
- Maintained and processed invoices, deposits, and money logs.
- Established QuickBooks accounting system to reflect accurate financial records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Supervisor: Bernadette Williams (770.806.9763)
- Okay to contact this Supervisor: Yes
Customer Service Representative
Duke Energy
10.2021 - 11.2022
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Generated customer service reports to track customer satisfaction.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Responded proactively and positively to rapid change.
- Promoted available products and services to customers during service, account management, and order calls.
- Investigated and resolved customer inquiries and complaints quickly.
- Approved and terminated customer contracts upon request.
- Educated customers about billing, payment processing and support policies and procedures.
- Detailed payment options and explained price, receipt and billing details to customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
Customer Service Representative
Amazon
11.2020 - 08.2021
- Hours per week: 40
- Duties, Accomplishments and Related Skills:
- Increased efficiency and team productivity by promoting operational best practices.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Investigated and resolved accounting, service and delivery concerns.
- Followed through on all critical inter-departmental escalations to increase customer retention rates.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Clarified customer issues and determined the root cause of problems to resolve product or service complaints.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction
Education
High school diploma or equivalent -
Meadowcreek High School
Norcross, GA05.2014
Bachelor of Science - Accounting
Pennsylvania State University
University Park, PA05-2027
Skills
- Goal oriented
- Data entry proficiency
- Customer service
- Problem-solving skills
- Resolving issues
- Verbal and written communication
Timeline
Contact Representative
Internal Revenue Service
06.2023 - Current
Bookkeeper
Williams Creative Academy
01.2023 - 06.2023
Customer Service Representative
Duke Energy
10.2021 - 11.2022
Customer Service Representative
Amazon
11.2020 - 08.2021
High school diploma or equivalent -
Meadowcreek High School
Bachelor of Science - Accounting
Pennsylvania State University
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