Desiree Winters
Fort Wayne,IN
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Division of Family Resources
Fort Wayne, IN
12.2024 - Current
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
Home Health Aide
Bright Star Care
Fort Wayne, IN
06.2024 - 12.2024
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Merchandising Specialist
Alpha Baking Company
Fort Wayne, IN
08.2023 - 10.2024
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Arranged merchandise in alignment with store planogram.
- Reduced shrinkage rates by conducting thorough inventory checks and addressing discrepancies promptly.
- Assembled quarter and full-size point of purchase promotional displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Analyzed sales data to determine optimal product placement and inventory levels, maximizing profitability.
- Changed displays to reflect new promotions.
Direct Support Professional
A.I.D of Indiana
Fort Wayne, IN
05.2021 - 05.2023
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
Education
Insurance Certificate - Insurance
Ivy Tech Community College of Indiana
Fort Wayne, IN08-2025
Skills
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Record keeping
- Critical thinking
- Attention to detail
- Teamwork and collaboration
Certification
- Cardiopulmonary Resuscitation (CPR) – American Red Cross or American Heart Association.
- Phlebotomy Technician Certification (PTC) - American Medical Certification Association (AMCA).
- Home Health Aide (HHA) Certification
- CPR/AED Certification
- First Aid Certification
Timeline
Eligibility Specialist
Division of Family Resources
12.2024 - Current
Home Health Aide
Bright Star Care
06.2024 - 12.2024
Merchandising Specialist
Alpha Baking Company
08.2023 - 10.2024
Direct Support Professional
A.I.D of Indiana
05.2021 - 05.2023
Insurance Certificate - Insurance
Ivy Tech Community College of Indiana