Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Desma Smith

Raymore,MO

Summary

Experienced Accounts Receivable Specialist with a demonstrated history of working in the health care industry. Skilled in Federal & State Regulatory Compliance, Account Reconciliation, Accounting, Claims Resolution, and Prior Authorization.Excel at analytical thinking, problem-solving, and time management which significantly contribute to achieving accuracy and meeting deadlines in fast-paced environments

Overview

14
14
years of professional experience

Work History

Accounts Receivable Specialist

Apria
Overland Park, KS
07.2011 - Current
  • Researched any overdue account balance that is fully or partially unpaid and followed up by mail or phone.
  • Reviewed claims that were denied for non-payment and underpaid claims.
  • Organized activities for delinquent accounts by preparing information for external collection agencies.
  • Researched any overdue account balance that is fully or partially unpaid and follows up by mail and/or phone to insurance carriers or customers on delinquent payments.
  • Reviewed unpaid and underpaid claims.
  • Resubmits or appeals as necessary.
  • Verified payment information adjustments to supervisor.
  • Complies with the Fair Debt Collector Practices Act (FDCPA).
  • Responded to customer inquiries regarding account status.
  • Researched customer’s accounts thoroughly and documents appropriately.
  • Resolved discrepancies and prepared adjustments and refunds as necessary.
  • Ensuring that all information regarding collection activity of account is entered accurately into the billing system.
  • Brings recurring issues to the attention of the department supervisor.
  • Initiated payments and resubmits bills as necessary.
  • Pursued patient for payment obligations when insurance defaults as permitted by law or contractual relationships.
  • Reported to work punctually at assigned starting time, and have reliable, consistent attendance.

Education

Medical Assistant -

Concorde Career Colleges
01.2005

High School Diploma -

Penn Foster Career School
Scranton, PA
05-1993

Skills

  • Accounts Receivable
  • Account Management
  • Customer Service
  • HIPAA
  • Medical Terminology
  • Medical Collections
  • B2B Collections
  • ICD-10
  • HCPCS
  • Medicaid/Medicare
  • Microsoft Office Suite
  • Microsoft Excel
  • Microsoft SharePoint
  • Revenue Cycle Management
  • Accounting
  • Insurance Verification
  • Billing reconciliation
  • Claim processing
  • Data entry accuracy
  • Payment processing
  • Debt collection
  • Regulatory compliance
  • Problem solving
  • Attention to detail
  • Time management
  • Communication skills
  • Customer service
  • Team collaboration
  • Conflict resolution
  • Adjustment posting
  • Financial reporting
  • Coding proficiency
  • Audit procedures
  • Contract reviewing
  • Billing dispute resolution
  • Payment posting
  • Payment management
  • Cash application
  • Process improvements
  • General ledger
  • Collections

Awards

  • Employee of The Month, 08/13
  • Promoted to Senior Account Collector, 10/13
  • Quality Assurance Recognition, 07/16

Timeline

Accounts Receivable Specialist

Apria
07.2011 - Current

Medical Assistant -

Concorde Career Colleges

High School Diploma -

Penn Foster Career School

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