Desmond Ballard
Duluth,GA
Summary
Business professional with a proven track record in customer service leadership and inventory management, honed at StarTech Automotive. Skilled in Salesforce and Microsoft Office, adept at driving sales and service department success. Demonstrated ability to enhance operational efficiency and customer satisfaction, with a keen focus on achieving results and exceeding expectations. Strong technical skills at operating machinery in high demand operations such as Amazon.
Overview
9
9
years of professional experience
Work History
Service Advisor/Parts Department Associate
StarTech Automotive
Lawrenceville, GA
12.2022 - 09.2023
- Sorted and distributed all received correspondence
- Ensured timely bank deposits as required.
- Started daily operations by unlocking and preparing the store
- Sold repairs and services tailored to customer needs, goals, and desires.
- Answered customer inquiries through phone, email, and in person
- Filled in on various tasks to maintain shop flow
- Reconcile parts/warranty return reports
- Maintains inventory aligned with service department requirements.
- Worked with the service technicians to ensure a timely turnaround of parts needed for internal jobs
- Presented existing and prospective customers with valuable service or product information to aid in decision-making
Transportation Specialist
Diligent Delivery Systems
Lawrenceville, GA
12.2020 - 11.2022
- Received and completed orders for auto part vendors.
- Delivered orders to each destination in a timely manner when short handed.
- Gather return parcels and promptly deliver them to the designated location.
- Maintained parts system with current order and sales data.
- Communicated effectively with vendors regarding pricing, product availability and delivery schedules.
Warehouse Safety
Amazon
Pendergrass, GA
10.2019 - 11.2020
- Cleaning shipping and receiving areas
- Trained personnel on proper warehouse safety protocols and equipment use guidelines.
- Followed safety protocols when operating machinery or equipment in the warehouse.
- Managed the flow of goods into the warehouse from shipping and receiving areas while adhering to safety protocols.
Package Handler
FEDEX GROUND
Mesquite, TX
07.2017 - 08.2019
- Utilizes 'hand-to-surface' methods for all package handling
- Loads packages onto delivery vehicles, trailers, and pallets
- Performed repetitive package handling throughout shifts of two to four hours
- Scans packages to determine appropriate conveyor system
- Use basic tools and equipment such as forklift, skate wheel rollers, dock carts, hand-held scanners, chutes and unloading devices
- Provided customer service by answering queries regarding package status and delivery
Construction Laborer
NORTH TEXAS CONTRACTING
Keller, TX
02.2016 - 07.2017
- Operate power tools
- Clean and prepare work sites
- Set braces to support the sides of excavations
- Erect scaffolding
- Clean up rubble and debris
- Remove waste materials
Construction
BAR CONTRACTORS INC
Lancaster, TX
02.2015 - 01.2016
- Operate power tools
- Clean and prepare work sites
- Set braces to support the sides of excavations
- Erect scaffolding
- Remove waste materials
Education
Some College (No Degree) - Business Management
GEORGIA GWINNETT COLLEGE
Lawrenceville, GAHigh School Diploma -
NORTH GWINNETT HIGH SCHOOL
Suwanee, GASkills
- Customer Service Leadership/Experience
- Fundamental Computer Proficiency
- Proficient Typing Skills
- Adept at Using Microsoft Office Tools
- Demonstrated Sales Expertise
- Project Coordination
- Inventory Management
- Service Department Leadership
- Cost Estimating for Automotive Repairs
- Salesforce Proficiency
- Mechanical Proficiency
Timeline
Service Advisor/Parts Department Associate
StarTech Automotive
12.2022 - 09.2023
Transportation Specialist
Diligent Delivery Systems
12.2020 - 11.2022
Warehouse Safety
Amazon
10.2019 - 11.2020
Package Handler
FEDEX GROUND
07.2017 - 08.2019
Construction Laborer
NORTH TEXAS CONTRACTING
02.2016 - 07.2017
Construction
BAR CONTRACTORS INC
02.2015 - 01.2016
Some College (No Degree) - Business Management
GEORGIA GWINNETT COLLEGE
High School Diploma -
NORTH GWINNETT HIGH SCHOOL