Desmond Davis
Powder Springs,GA
Summary
I am a dedicated professional with over 10 years of extensive experience in customer service/call center operations, retail sales, and hospitality industries. My skills are centered around effective communication, adept relationship building, and a strong commitment to ensuring exceptional customer satisfaction."
Overview
13
13
years of professional experience
Work History
Driver
Uber
11.2022 - Current
- Provide safe and reliable transportation services to passengers using the Uber platform.
- Maintain a clean and well-maintained vehicle, ensuring it meets safety standards.
- Navigate efficiently through city traffic and choose optimal routes for timely arrivals.
- Offer excellent customer service, including helping passengers with luggage and ensuring a comfortable ride experience.
- Handle cashless transactions using the Uber app, ensuring accurate fare calculations and payments.
Customer Advocate
Carvana
03.2021 - 10.2022
- Provided personalized assistance and guidance to customers, ensuring a seamless and positive experience throughout the entire car buying process.
- Collaborated cross-functionally with internal teams such as logistics, finance, and quality assurance to address customer needs promptly and effectively.
- Acted as a liaison between customers and external vendors to facilitate vehicle registrations, financing documentation, and aftermarket service requests.
- Utilized CRM systems and tools to document interactions, track customer issues, and follow up on resolutions, maintaining a high level of customer satisfaction and loyalty.
Full Service Draft Techician
Heads for Profit
03.2017 - 08.2019
- Conducted multiple site inspections weekly to ensure draft beer systems operated according to operational standards.
- Addressed concerns and repaired issues promptly, maintaining strong customer relationships.
- Accountable for company property and assets, ensuring proper usage and maintenance
- Implemented company policies and procedures to uphold operational efficiency and compliance
Driver
Lyft
09.2015 - 02.2017
- Drove for Lyft using their mobile platform to provide efficient and courteous transportation services.
- Maintained a clean and inviting vehicle, enhancing customer experience.
- Successfully completed over 2000 rides without receiving any moving violations.
- Implemented cost-effective measures to maintain fuel efficiency.
Sales Associate
Dillards Department Store
06.2013 - 09.2016
- Greeted and assisted customers, identifying their needs and recommending products
- Operated point-of-sale equipment to process transactions accurately and efficiently.
- Managed inventory levels to prevent out-of-stocks and ensure accurate pricing.
- Contributed to a positive work environment by collaborating with team members and management.
Server
Atlanta Braves All Star Grill
04.2011 - 05.2013
- Provided excellent customer service by greeting guests, explaining menu items, and upselling specials.
- Ensured customers' dining needs were met promptly and courteously.
- Handled transactions accurately and efficiently, finalizing bills and thanking customers for their business
- Maintained a clean and organized dining area to enhance the dining experience.
- Fostered a welcoming atmosphere to encourage repeat business and positive reviews.
Education
Associate of Science - Biology And Physical Science
Georgia Perimeter College
Decatur, GA12.2007
High School Diploma -
Lithonia High School
Lithonia, GA05.2004
Skills
- Time Management
- Customer Service
- Clean Driving Record
- Solid database management skills
- Proficient in operating Android and Apple mobile products
- Strong interpersonal communication skills
- Excellent organizational skills with attention to detail
- Experienced in internet research
Timeline
Driver
Uber
11.2022 - Current
Customer Advocate
Carvana
03.2021 - 10.2022
Full Service Draft Techician
Heads for Profit
03.2017 - 08.2019
Driver
Lyft
09.2015 - 02.2017
Sales Associate
Dillards Department Store
06.2013 - 09.2016
Server
Atlanta Braves All Star Grill
04.2011 - 05.2013
Associate of Science - Biology And Physical Science
Georgia Perimeter College
High School Diploma -
Lithonia High School