Desmond Henderson
Charlotte,NC
Summary
Dynamic Restaurant Manager with a proven track record, excelling in team management and customer engagement. Successfully streamlined event planning processes, enhancing operational efficiency and creating memorable experiences. Skilled in inventory control and fostering a positive atmosphere, ensuring exceptional service and satisfaction for all guests.
Overview
5
5
years of professional experience
Work History
Restaurant Manager
Maggiano’s
09.2023 - Current
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Manager
Stir
07.2022 - 09.2023
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Trainer
Wells Fargo
10.2019 - 03.2021
- Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
- Streamlined event planning processes by implementing efficient project management strategies.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Team Leader
Liberty Mutual
03.2021 - 08.2022
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
Bachelor Of Business Administration -
Central State University
Wilberforce, OHSkills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
Timeline
Restaurant Manager
Maggiano’s
09.2023 - Current
Restaurant Manager
Stir
07.2022 - 09.2023
Team Leader
Liberty Mutual
03.2021 - 08.2022
Trainer
Wells Fargo
10.2019 - 03.2021
Bachelor Of Business Administration -
Central State University