Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Desmond Hernandez

Cedar Rapids

Summary

Accomplished Shift Lead at Murphy USA, adept in employee training and cash handling, significantly enhanced team performance and customer satisfaction. Leveraged strong multitasking abilities and attention to detail to streamline operations, achieving notable efficiency improvements. Excelled in fostering a collaborative environment, underscoring a commitment to excellence and proactive problem-solving.

Overview

11
11
years of professional experience

Work History

Shift Lead

Murphy USA
06.2024 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees to maximize team performance.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Responded to and resolved customer questions and concerns.

Animal Caretaker Supervisor

University of Iowa
01.2021 - 03.2024
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
  • Conducted regular health checks on animals under care, noting any changes in appearance or behavior that could indicate potential issues.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.
  • Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
  • Collaborated effectively with fellow caretakers and support staff to ensure comprehensive care for all animals within the facility.
  • Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Administered medications to animals, ensuring their recovery and continued health.

Coordinator

The Gazette
08.2013 - 12.2020
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
  • Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
  • Interceded between employees during arguments and diffused tense situations.

Education

High School Diploma -

Jefferson High School
Cedar Rapids, IA
05-2013

Skills

  • Microsoft 365 (10 years of experience)
  • Employee training
  • Conflict resolution
  • Customer service focus
  • Staff supervision
  • Coaching and mentoring
  • Inventory management
  • Decision-making capacity
  • Strong verbal and written communication
  • Multitasking Abilities
  • Time management
  • Attention to detail

Languages

Japanese
Limited Working

Timeline

Shift Lead

Murphy USA
06.2024 - Current

Animal Caretaker Supervisor

University of Iowa
01.2021 - 03.2024

Coordinator

The Gazette
08.2013 - 12.2020

High School Diploma -

Jefferson High School

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Desmond Hernandez