Desmond Lee
Palm Harbor,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
17
17
years of professional experience
Work History
Sales Associate
Sun Toyota
11.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Achieved consistent recognition as top producers.
- Relied on to train, motivate and coach fellow employees.
- Consummated over 90 deals in a 60 day period.
Financial Services Manager
Crown Automotive
12.2020 - 06.2023
- Well-versed in representing finance/lease options through electronic menu presentation.
- Consistently ran above benchmark numbers per corporate requirements.
- Knowledge of all current laws and disclosures.
- Ability to demonstrate high level of high customer satisfaction while satisfying benchmark production numbers.
- Increased overall performance of department by nearly 25%.
- Maintained great relationships with lenders and vendors to maintain smooth business transactions.
- Experience with Reynolds and Reynolds, Dealertrack, Routeone and Darwin during my tenure.
Marketing Sales Representative
Smarket Masters
12.2019 - 10.2020
- Digital marketing company focused on automotive industry.
- Developed and executed social media promotions to boost visibility and drive business.
- Constructed and shared presentations for automotive groups to increase interest in social media campaigns.
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
- Nurtured relationships with decision-makers in various business groups to win new business and increase repeat opportunities.
- Planned and implemented advertising campaigns, including creative and engagement trapping ads, achieving maximum results.
- Increased companies overall production by 25%
Master Certified Sales Consultant
Sun Toyota
06.2010 - 12.2019
- Maintain certification per corporate and dealerships level requirements.
- Be able to think quickly and creatively Heavily relied on to train and motivate sales staff and act as supervisor on occasion.
- During tenure income level doubled.
- Achieved Toyota P.R.O.S. awarded to top salesman in southeast
- Maintained highest level of certification.
- Consistently finished in top 3 of all sales professional at very high volume and fast paced dealership.
- Nearly 60 sales associates.
- Thousands of training hours.
- Grant Cardone, Alan Ram, Joe Verde, Zig Ziglar, Dave Anderson and many more.
- Responsible for marketing and creating business.
- Offered comprehensive knowledge of vehicle operations and brand features.
- Prepared purchased vehicles and completed final delivery checks.
- Demonstrated vehicles and features, and conduct test drives.
- Completed registration paperwork and sales documentation.
- Negotiated vehicle prices and secure financing for customers.
- Responded to customer enquiries via telephone and email.
- Met customers on lot and in showroom to discuss available vehicles and options.
- Assigned work to team members based on company needs, personal strengths and job knowledge.
Finance Manager
Sun Toyota
01.2017 - 08.2018
- Knowledge of all current laws and disclosures
- Maintained great relationships with lenders and vendors to maintain smooth business transactions.
- Processed financing and leasing terms accurately and secured approval through different financial sources.
- Maintained great working relationship with sales associates and sales managers to maximum profitability.
- Vital part of reducing over $6 million in outstanding contracts.
- Counted on as team player willing to do whatever team needed not only in finance department but sales as well.
- Experience representing finance/lease options through an electronic menu presentation
- Trained new and existing staff members in various financial procedures to ensure others were prepared for their job duties.
- The ability to demonstrate a high level of high customer satisfaction while satisfying benchmark production numbers.
Master Certified Sales Consultant
Little Apple Honda / Toyota
03.2007 - 05.2010
- Be team oriented.
- Be able to think quickly and creatively.
- Greeted customers in timely fashion, while quickly determining their needs.
- Responded to all customer inquiries thoroughly and professionally.
- Consistently finished in top 2 of all sales professionals.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Demonstrated vehicles and features, and conduct test drives.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Education
Associate of Arts - Elementary Education
Butler County Community College
Skills
- Goal-oriented
- Highly competitive
- Detail oriented
- Positive and upbeat
- Analytical problem solver
- Coach able
- Highly motivated
- Business Development
- Accomplished manager
- Empowers sales teams and leaders
- Financial Analysis
- Verbal And Written Communication
- Customer Satisfaction
- Customer Service
- Organization and Time management
- Excellent work ethic
Timeline
Sales Associate
Sun Toyota
11.2023 - Current
Financial Services Manager
Crown Automotive
12.2020 - 06.2023
Marketing Sales Representative
Smarket Masters
12.2019 - 10.2020
Finance Manager
Sun Toyota
01.2017 - 08.2018
Master Certified Sales Consultant
Sun Toyota
06.2010 - 12.2019
Master Certified Sales Consultant
Little Apple Honda / Toyota
03.2007 - 05.2010
Associate of Arts - Elementary Education
Butler County Community College
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