Destiney Garrick
Gainesville,GA
Summary
Results-driven customer service professional with a proven track record of excellence in high-demand call center environments. Seeking a challenging role that leverages my skills and experience to contribute to the efficiency and success of your company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate
Wireless Vision, T-Mobile
Gainesville
05.2024 - Current
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Processed credit card transactions quickly and securely.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Rural Mail Carrier
United States Post Office
Suwanee, Georgia
09.2022 - 11.2023
- Verified accuracy of addresses before delivering mail or parcels.
- Performed other duties such as sorting mail, stocking shelves, maintaining inventory of supplies.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Reported any safety or security incidents encountered during the course of duty.
- Maintained exceptional customer service standards throughout every shift.
- Handled accurate cash payments for postage and incurred fees.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
- Reduced late deliveries by maintaining an organized and efficient route schedule.
Quality Assurance Specialist
FedEx
Braselton, Georgia
04.2019 - 08.2021
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed inventory levels at storage facilities housing various types of dangerous chemicals.
- Reported any incidents involving exposure to hazardous substances promptly and accurately.
- Developed and maintained quality assurance protocols, processes and procedures.
- Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.
- Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
- Delivered outstanding results under high-pressure situations by maintaining composure during difficult calls or high-volume periods.
- Reviewed orders by inspecting labeling, packaging, and contents.
- Followed safety protocols to prevent accidents and injuries.
- Delivered prompt service to prioritize customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Streamlined data entry tasks using Microsoft Excel spreadsheets to easily manage large amounts of information.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Sales Advisor
Chime
03.2017 - 04.2019
- Resolved customer complaints in a timely manner with empathy and understanding.
- Followed up with customers post-sale for feedback on product satisfaction.
- Created presentations demonstrating the value proposition of products and services.
- Maintained accurate records of all sales activities, including contacts, accounts, orders, payments.
- Demonstrated product features and benefits to potential customers.
- Reduced caller wait times by managing inbound calls in a timely manner while maintaining a high level of professionalism and empathy.
- Analyzed complaint data to identify root causes, trends, issues and regulatory concerns.
- Conducted quality control reviews on complaint data and addressed results with colleagues to influence positive change.
Education
High School Diploma -
Eau Claire High School
Columbia, SC05-2016
Skills
- Business Development
- Retail loss prevention
- Sales Development
- Inventory Control
- Product Sales
- Financial records analysis
- Inventory Tracking
- Customer Service
- Problem-solving skills
- Goal-Oriented
- Problem-Solving
- Excellent communication skills
- Time management
- Teamwork and collaboration
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Relationship building
- Verbal/written communication
- Client service
- Sales training
- Customer engagement
- Reading comprehension skills
Contact
Gainesville, GA 30501
Education and Training
Columbia, SC
Certification
Georgia Property-Casualty Adjuster Pre-License Certificate
Timeline
Sales Associate
Wireless Vision, T-Mobile
05.2024 - Current
Rural Mail Carrier
United States Post Office
09.2022 - 11.2023
Quality Assurance Specialist
FedEx
04.2019 - 08.2021
Sales Advisor
Chime
03.2017 - 04.2019
High School Diploma -
Eau Claire High School