DESMOND ROBINS
Tallahassee,FL
Summary
Operations and shift leader with a background in retail, food service, and warehouse fulfillment. Led daily shifts, trained employees, managed schedules and inventory, and supported safety checks, sales tracking, and smooth workflow across busy teams.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Fulfillment Associate
Amazon
Tallahassee, Florida
09.2023 - Current
- Improved shipment flow by sorting packages through conveyor systems and warehouse workstations.
- Maintained safe product movement across fulfillment floor.
- Supported outbound Amazon operations by loading trailers and carts.
- Protected inventory accuracy by checking labels and reporting damaged merchandise to supervisors.
- Loaded items onto pallets or into containers for shipment.
- Followed safety protocols while operating material handling equipment such as pallet jacks, hand trucks.
- Kept assigned work areas clean and orderly to promote efficiency and mitigate risk of accidents.
- Inspected packages for damage before Amazon shipment processing.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Followed safety protocols to minimize risk of accidents in the warehouse environment.
- Picked orders from inventory with high accuracy, ensuring timely preparation for shipment.
- Assisted in training new fulfillment associates, sharing best practices and tips.
Manager
Wendy's
Tallahassee, FL
09.2021 - Current
- Lead daily shifts and coordinate team members to maintain efficient and productive operations.
- Trained 25 employees within one quarter, reducing training time by two weeks to enhance team readiness.
- Create employee schedules based on staffing needs, business demands, and operational priorities.
- Conduct safety checks before and after shifts to help ensure employees are working in a safe environment.
- Monitored sales performance weekly, monthly, quarterly, and annually to track business performance and identify operational trends.
- Manage inventory and place product orders to maintain appropriate supply levels and prevent operational disruptions.
- Monitor product usage and help reduce waste and product loss to support profitability.
- Assign and prioritize tasks based on staffing, customer volume, and changing business needs.
- Supported and coached employees across multiple work areas, maintaining productivity during high-volume periods.
- Assist with maintaining food-safety, cleanliness, quality, and operational standards.
- Addressed customer concerns promptly to maintain satisfaction and loyalty. and employee issues while maintaining a professional and productive work environment.
- Assisted with cash handling procedures to ensure accurate financial transactions. and ensure shift responsibilities are completed accurately.
- Work effectively under pressure while managing multiple priorities and changing operational demands.
Team Member
Wendy's
Tallahassee, FL
04.2017 - Current
- Cross-trained in all major restaurant positions, supporting team members to enhance overall service delivery.
- Assisted management with daily operations and provided crucial support to coworkers during peak service times.
- Prepared food while following established safety, sanitation, and quality procedures.
- Provided customer service and handled transactions accurately.
- Maintained clean, organized, and safe work areas.
- Adapted work priorities promptly to align with evolving operational needs. to changing priorities and operational needs.
Customer Service Representative
Walmart
Tallahassee, FL
05.2018 - 01.2021
- Delivered customer service in fast-paced retail environment, addressing customer needs and aligning with operational priorities.
- Stocked merchandise and organized sales and work areas to enhance shopping experience.
- Assisted with cleaning and maintaining the store and surrounding areas.
- Cross-trained in various departments, adapting to business needs to ensure seamless operations.
- Collaborated with coworkers to complete tasks and maintain productivity. to complete daily tasks efficiently.
Education
Associate in Arts (AA) - Psychology
Tallahassee Community College
Tallahassee, FL04-2017
Bachelor's Degree - Psychology
Florida A&M University
Tallahassee, FLSkills
- Team leadership
- Training and onboarding
- Shift oversight
- Scheduling efficiency
- Safety compliance
- Performance monitoring
- Inventory management
- Order management
- Quality assurance
- Problem-solving
- Workflow optimization
- Loss prevention strategies
- Customer service
- Cash handling
- Microsoft Word
- Fast-paced operations
- Warehouse management
- Order picking
- Material handling
- Efficient shipping
- Quality inspection
- Detail-oriented
- Loading and unloading tasks
- Dependable work ethic
- Fulfillment processing
- Team collaboration
- Safety practices
- Punctual and reliable
- Fulfillment processing
Personal Information
Work Permit: Authorized to work in the United States
Certification
- ServSafe Food Manager certified- 2023
Accomplishments
- Top performer award, Q2 Wendy’s 2024
- President’s List, Tallahassee Community College
- Dean’s List, Florida A&M University
- Quality champion, Amazon
Timeline
Fulfillment Associate
Amazon
09.2023 - Current
Manager
Wendy's
09.2021 - Current
Customer Service Representative
Walmart
05.2018 - 01.2021
Team Member
Wendy's
04.2017 - Current
Associate in Arts (AA) - Psychology
Tallahassee Community College
Bachelor's Degree - Psychology
Florida A&M University