Jacolby Dickson
Bridgeport
Summary
Customer-focused professional with a solid background in warehouse operations and retail leadership. Recognized for maintaining high-quality standards and earning multiple customer service awards. Known for adaptability in fast-paced settings, demonstrating strong teamwork and effective problem-solving skills.
Overview
5
5
years of professional experience
Work History
Fulfillment Associate
Amazon
North Haven
09.2024 - Current
- Packed and prepared customer orders accurately and efficiently during overnight weekend shifts to ensure timely delivery
- Supported fulfillment operations as blue badge associate, contributing to seamless workflow and customer satisfaction
- Maintain productivity and quality standards in a high-volume warehouse environment
- Demonstrated reliability and strong attention to detail in daily operations, maintaining high quality standards
Head Cashier / Paint Mentor
Lowe's
Norwalk
04.2024 - 12.2024
- Oversaw front-end cashier operations and coordinated team activities as Head Cashier
- Guided customers in paint selection, color matching, and tailored product recommendations
- Earned promotion to Paint Mentor after completing Valspar Paint Associate Certification
- Received multiple customer service recognition awards and department achievement badges
- Addressed customer concerns with professionalism, ensuring a positive shopping experience
- Supported daily retail operations, merchandising, and department organization
Barista / Cashier / Key Holder
Shearwater Coffee Bar
Westport
04.2023 - 06.2024
- Mastered barista and cashier responsibilities, leading to promotion to key holder
- Prepared specialty coffee beverages including lattes, cappuccinos, macchiatos, and espresso drinks
- Delivered high-quality customer service in a fast-paced café environment
- Executed opening and closing procedures while supporting operations across multiple locations
- Ensured cleanliness and upheld service standards during peak service times
Crew Member / Cashier
Wendy's
Milford
08.2021 - 12.2022
- Assisted customers with cashier, drive-thru, and front counter operations, ensuring efficient service and customer satisfaction
- Supported food preparation and inventory stocking to maintain smooth restaurant operations and meet customer demand
- Collaborated with team members to achieve operational goals, contributing to a positive work environment and team success
- Earned consistent pay increases through strong performance and dependability
Education
High School Diploma -
Great Oak Charter High School
Bridgeport, CT06-2023
Skills
- Order Processing
- Product Fulfillment
- Shipping Coordination
- Logistics Support
- Inventory organization
- Retail merchandising
- Client support
- Time management
- Fast-Paced Work Environments
- Team collaboration
- Team leadership
- Leadership
- Problem-solving
- Communication & Problem Solving
- Leadership
- Problem-solving
Certifications And Achievements
- Valspar Paint Associate Certification
- Multiple Customer Service Recognition Awards
- Promoted to Head Cashier and Paint Mentor at Lowe's
- Promoted to Key Holder at Shearwater Coffee Bar
Timeline
Fulfillment Associate
Amazon
09.2024 - Current
Head Cashier / Paint Mentor
Lowe's
04.2024 - 12.2024
Barista / Cashier / Key Holder
Shearwater Coffee Bar
04.2023 - 06.2024
Crew Member / Cashier
Wendy's
08.2021 - 12.2022
High School Diploma -
Great Oak Charter High School