Summary
Overview
Work History
Education
Skills
Core Skills
Projects
Timeline
Generic

Desmond Smith

Goodlettsville,TN

Summary

IT professional specializing in systems administration, cybersecurity, and database management. Experience includes creating Section 508-compliant documentation, managing data integrity, and supporting end-user applications, all contributing to streamlined operations and enhanced accessibility across various platforms.

Overview

12
12
years of professional experience

Work History

Senior Operations Administrative

FedEx
Nashville, TN
08.2025 - Current
  • Supported daily operational functions through administrative and technical tasks to ensure smooth workflow.
  • Maintain accurate records, reports, and compliance documentation.
  • Validated data entries and resolved discrepancies while coordinating with internal teams to maintain data integrity.
  • Maintain Department of Transportation (DOT) required files and documentation.
  • Utilized Microsoft Office applications and internal systems to streamline business operations.

Warehouse Dock Associate

Amazon
Nashville, TN
10.2024 - Current
  • Tracked product movement using scanning technology and inventory systems to ensure accurate inventory levels.
  • Troubleshot workflow issues to enhance processing accuracy and minimize disruptions.
  • Maintained accuracy and productivity by adhering to documented procedures during operations.

IT / 508 Remediation Specialist

Splash Box Marketing
Hendersonville, TN
01.2019 - 10.2024
  • Created and maintained Section 508-compliant documents, enhancing accessibility for healthcare and government clients.
  • Applied WCAG 2.0 standards to improve digital accessibility.
  • Developed technical documentation and audit reports, streamlining compliance tracking processes.
  • Assisted with quality assurance, version control, and accessibility improvements.
  • Supported troubleshooting of applications, hardware, and software, ensuring operational continuity.

Clinical Administrative Coordinator

United Healthcare
Brentwood, TN
05.2017 - 01.2019
  • Managed documentation, data entry, and database updates while maintaining confidentiality.
  • Created process documentation and training materials to facilitate staff onboarding and ensure compliance.
  • Assisted users with system workflows and application-related issues, improving user experience.
  • Supported electronic records systems and internal business applications to enhance data accessibility.

Administrative Assistant / IT Support

Xtend Healthcare
Hendersonville, TN
07.2014 - 05.2017
  • Delivered end-user technical support for hardware, software, peripherals, enhancing user experience.
  • Facilitated system upgrades, backups, and technical documentation to ensure system reliability.
  • Supported application improvements and security-related processes.
  • Oversaw data validation and database administration, maintaining data integrity and accuracy.

Education

Bachelor of Science - Computer Information Technology

Western Kentucky University
Bowling Green, KY
05-2025

Certificate - Cybersecurity

Vanderbilt University
Nashville, TN
12-2020

Associate of Science - Computer Information Technology: Cyber Defense

Volunteer State Community College
Gallatin, TN
01-2017

Skills

  • Systems administration and support
  • Active Directory management
  • Application troubleshooting
  • Incident response techniques
  • Process improvement strategies
  • Data analysis methods
  • Database management and reporting
  • SQL and Microsoft Access skills
  • Windows and Linux environments
  • Cloud automation
  • AWS, Azure, and GCP platforms
  • Python and PowerShell scripting
  • Terraform and CloudFormation tools
  • Microsoft 365 proficiency

Core Skills

Windows, Linux, Ubuntu, Active Directory, user support, application support, system troubleshooting, Security monitoring concepts, vulnerability assessment, Wireshark, Splunk, Metasploit, Burp Suite, security documentation, AWS, Azure, GCP, Python, PowerShell, Terraform, CloudFormation, SQL, Microsoft Access, data validation, reporting, Excel, database queries, Microsoft 365, Outlook, Word, Excel, PowerPoint, Section 508, WCAG 2.0, documentation standards, audit support

Projects

Network Analysis Project

• Used Wireshark to analyze network traffic and TCP communication streams.

• Reviewed packet activity and communication patterns to understand network behavior.

Digital Forensics Project

• Conducted forensic analysis using Autopsy to examine digital evidence.

• Reviewed recovered files, communication artifacts, and media evidence.

Penetration Testing Project

• Performed security assessment activities to identify vulnerabilities.

• Documented findings and evaluated security weaknesses.

Database Administration Project

• Designed and queried relational databases using Microsoft Access and SQL.

• Created queries, relationships, and reports to improve data organization.

Timeline

Senior Operations Administrative

FedEx
08.2025 - Current

Warehouse Dock Associate

Amazon
10.2024 - Current

IT / 508 Remediation Specialist

Splash Box Marketing
01.2019 - 10.2024

Clinical Administrative Coordinator

United Healthcare
05.2017 - 01.2019

Administrative Assistant / IT Support

Xtend Healthcare
07.2014 - 05.2017

Bachelor of Science - Computer Information Technology

Western Kentucky University

Certificate - Cybersecurity

Vanderbilt University

Associate of Science - Computer Information Technology: Cyber Defense

Volunteer State Community College

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Desmond Smith