Desmond Whitehead

Tech-savvy Communications Specialist proficient in digital media platforms and successful marketing strategies for different online channels. Implemented strategic ideas to create and distribute content across range of communications channels. Maintained open communications and ongoing efforts to create successful media plans.

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• Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size or type of material.
• Recorded information, shortages and discrepancies to keep records current and accurate.
• Conducted inventory audits with 50% accuracy following company procedures.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Collaborated with team members on data validation, derived key insights, coordinated and prioritized tasks and communicated updates about fixes.
• Reported project status, adhered to key timelines and milestones, identified data gaps and facilitated collaboration between operational and technical teams.
• Formulated information in internal planning tools and platforms to log activities.
• Leveraged talents in data analysis to uncover key insights and visualize data.