Summary
Overview
Work History
Education
Skills
Timeline
Generic

Desmonn Beckett

Queens,NY

Summary

Experienced supervisor with over 14 years in dispatch and customer relations, skilled in digital platforms and workflow optimization. Proven track record in enhancing service efficiency and customer satisfaction through innovative solutions and detailed process improvements. Committed to fostering a culture of reliability and trust, aiming to leverage expertise in team leadership and problem-solving to drive organizational success.

Overview

14
14
years of professional experience

Work History

Driver

United Parcel Service (UPS)
10.2023 - Current
  • Execute package and parcel pick-up/deliveries with a focus on efficiency and accuracy
  • Utilize digital platforms for seamless timekeeping and work schedule management to ensure timely deliveries
  • Provide exceptional customer service aligning with organizational goals of putting clients first

Dispatcher/Valet Parking Attendant

Metropolis
10.2023 - 10.2024
  • Managed cash receipts while maintaining confidentiality in financial transactions
  • Coordinated valet parking services ensuring smooth workflow within the department
  • Delivered unparalleled customer service by addressing client needs promptly

Supervisor

United States Postal Service (USPS)
06.2014 - 06.2020
  • Managed high-volume customer interactions, demonstrating ability to handle patient inquiries and registration process efficiently
  • Oversaw inventory control measures to prevent package loss while enhancing operational efficiency
  • Trained new hires on best practices for dispatch operations aligned with company policies
  • Supervised production schedules ensuring adherence to timelines for optimal workflow management

Facilities Maintenance Worker

Long Island Railroad (LIRR)
02.2013 - 01.2014
  • Conducted track safety inspections focusing on debris removal for passenger safety
  • Maintained cleanliness across platforms contributing to an enhanced commuter experience

Telemarketing Representative

Time Warner Cable
07.2011 - 05.2012
  • Engaged in account sales through incoming/outgoing calls emphasizing customer retention strategies
  • Collected demographic data efficiently during telecommunication interactions adhering to privacy standards
  • Provided empathetic customer support, fostering strong client relationships and promoting retention

Education

Some College (No Degree) - Psychology

Queensborough Community College
Oakland Gardens, NY

Liberal Arts

New York City Technical College

Skills

  • Customer Relations
  • Dispatch Management
  • Workflow Optimization
  • Digital Platforms Proficiency
  • Financial data handling
  • Team leadership
  • Microsoft office proficiency
  • Detail-oriented
  • Critical thinking

Timeline

Driver

United Parcel Service (UPS)
10.2023 - Current

Dispatcher/Valet Parking Attendant

Metropolis
10.2023 - 10.2024

Supervisor

United States Postal Service (USPS)
06.2014 - 06.2020

Facilities Maintenance Worker

Long Island Railroad (LIRR)
02.2013 - 01.2014

Telemarketing Representative

Time Warner Cable
07.2011 - 05.2012

Some College (No Degree) - Psychology

Queensborough Community College

Liberal Arts

New York City Technical College

Similar Profiles

CREATE PROFILE