Desorin Leiva Martinez
New York,NY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Customer Experience Coordinator
TJ Maxx, TJX Companies
11.2023 - Current
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand return policies and processed items.
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Looked up orders, provided estimated arrival details and assisted with delivery logistics.
Retail Sales Associate
TJ Maxx, TJX Companies
02.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
Retail Sales Associate
Kohl's
10.2022 - 12.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
Youth Group Leader
Beacon Program
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Organized and guided group activities by leading, coaching, and participating with campers.
- Supported children by actively listening and offering encouragement.
- Acted as positive role model and mentor to provide campers with constructive guidance and promote healthy habits and attitudes.
Daycare Assistant Teacher
Addie Mae Collins Early Learn Program
06.2021 - 08.2021
- Assisted children with regular handwashing and wiped down hard surfaces often to minimize germ spread.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
Education
Bachelor of Science - Psychology
SUNY College At Plattsburgh
Plattsburgh, NY05.2026
High School Diploma -
Harlem Prep High School
New York, NY06.2022
Skills
- Problem-Solving
- Customer Service
- Teamwork
- Teamwork and Collaboration
- Fluent in Spanish
Languages
Spanish
Native or Bilingual
Timeline
Customer Experience Coordinator
TJ Maxx, TJX Companies
11.2023 - Current
Retail Sales Associate
TJ Maxx, TJX Companies
02.2023 - Current
Retail Sales Associate
Kohl's
10.2022 - 12.2022
Youth Group Leader
Beacon Program
06.2022 - 08.2022
Daycare Assistant Teacher
Addie Mae Collins Early Learn Program
06.2021 - 08.2021
Bachelor of Science - Psychology
SUNY College At Plattsburgh
High School Diploma -
Harlem Prep High School