Augusta Reid
Signal Mountain,TN
Summary
Professional caregiver with experience in nurturing and educating young children. Skilled in creating safe and engaging environments, fostering emotional and cognitive development. Strong focus on teamwork, adapting to changing needs, and achieving positive outcomes. Reliable, patient, and empathetic with effective communication and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Customer Experience Coordinator
Marshalls
Chattanooga, TN
02.2024 - 12.2025
- Coordinated customer feedback processes to enhance service quality and improve client satisfaction.
- Assisted in developing training materials for staff to ensure consistent customer support practices.
- Supported onboarding of new team members, ensuring alignment with company standards and best practices.
- Resolved escalated customer issues, ensuring timely resolution and maintaining high levels of satisfaction.
Youth Ministry Intern
First Presbyterian
Chattanooga, TN
08.2022 - 02.2024
- Developed youth engagement programs to foster community involvement.
- Facilitated weekly meetings, promoting open dialogue among participants.
- Assisted in planning and executing youth events and retreats.
- Collaborated with team members to enhance program activities and resources.
- Maintained communication with parents regarding event schedules and updates.
Camp Counselor
Vesper Point
Soddy, TN
05.2021 - 08.2022
- Supervised campers during activities, ensuring safety and engagement.
- Assisted in planning and organizing daily schedules for diverse age groups.
- Facilitated team-building exercises to promote cooperation among participants.
- Maintained a positive environment through conflict resolution and encouragement.
- Worked with children of varying age, interest, skill, and developmental levels.
Education
No Degree -
Covenant College
Lookout Mountain, GASkills
- Training and coaching
- Child supervision
- Compassionate communication
- Problem-solving
- Positive engagement
- Creative and energetic
Timeline
Customer Experience Coordinator
Marshalls
02.2024 - 12.2025
Youth Ministry Intern
First Presbyterian
08.2022 - 02.2024
Camp Counselor
Vesper Point
05.2021 - 08.2022
No Degree -
Covenant College