Despina Karpontinis
Downey,CA
Summary
Proven to excel in fast-paced environments, I significantly enhanced customer satisfaction and operational efficiency at John's Burgers, Inc. Skilled in cash register operation and characterized by a strong work ethic, I adeptly balanced cash drawers and fostered team collaboration, ensuring seamless service delivery and maintaining high safety standards. Dedicated Cashier experienced in high-end retail operations. Professional and friendly with remarkable customer service and sales abilities. Bringing experience and product knowledge to exceed revenue goals. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
32
32
years of professional experience
Work History
Cashier/Waitress
John's Burgers, Inc.
1992.06 - Current
- Greeted customers entering establishment and responded promptly to customer needs.
- Contributed to clean and safe eating environment, performed regular sanitation of dining area.
- Processed orders and sent to kitchen employees for preparation.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Proved successful working within tight deadlines and a fast-paced environment.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Learned duties for various positions and provided backup at key times.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Retail Guest Service Hostess
Disneyland Resort
2003.03 - 2019.08
- Promoted safety first by providing a secure and safe environment for myself, my guests, and my fellow cast members.
- Provided friendly, personalized service and treated guest as an individual.
- Exemplified the Disney Image by ensuring personal appearance and merchandise presentation. Adhered to company standards of neatness and cleanliness at all times.
- Ensured established volume of work expectations were met or exceeded while maintaining the appropriate guest service and quality standards
- Demonstrated effective listening and speaking communication skills in a professional and positive manner.
- Advised team of 20 cast members, ensuring smooth transitions between breaks and start or end of shifts.
- Operated POS terminals and cash drawer balancing.
- Provided expert product knowledge to customers, guiding them towards suitable purchases that met their needs.
- Upheld store appearance standards by restocking merchandise quickly and neatly organizing shelves/displays while also performing routine cleaning duties.
- Supported visual merchandising efforts by maintaining attractive displays and keeping the sales floor wellstocked.
- Performed end-of-shift cashout operations according to store policies, maintaining accurate counts and receipt records.
- Assisted in training new cashiers, improving team performance and consistency in customer service.
- Managed inventory, restocked shelves, and ensured product availability, contributing to store efficiency.
Education
No Degree - Pharmaceutical Technology
Downey Adult School
Downey, CA11.2024
Skills
Customer Satisfaction
Safety Advocate
Cash Register Operation
Work Ethic and Integrity
Patience and Empathy
Honest and Dependable
Team Collaboration
Service Minded
Store merchandise stocking
Loss Prevention
Timeline
Retail Guest Service Hostess
Disneyland Resort
2003.03 - 2019.08
Cashier/Waitress
John's Burgers, Inc.
1992.06 - Current
No Degree - Pharmaceutical Technology
Downey Adult School