Nahlia Romo
Fresno,US
Summary
Achieved high customer satisfaction by delivering exceptional service and maintaining food safety standards. Streamlined payment processing to improve efficiency and customer experience. Fostered positive relationships with students and children, utilizing skills developed from a large family environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Cashier/Waitress
Angry Chickz
Fresno, CA, US
11.2024 - 07.2025
- Maintained a high standard of service.
- Recognized for excellent performance.
- Handled cash transactions with 100% accuracy.
- Managed rush periods effectively.
- Ensured a clean dining area.
- Maintained positive dining experiences.
Cashier/Server
Harry's Hen House
Fresno, CA, US
11.2024 - 07.2025
- Ensured custom orders were met.
- Recorded financial transactions with a focus on accuracy.
- Ensured a positive experience for all customers.
- Resolved customer complaints.
- Prepped and served beverages.
- Identified trends contributing to increased sales.
- Promoted team efficiency.
Cashier/Server
Sonic Drive-In
Clovis, CA, US
06.2023 - 05.2024
- Ensured custom orders were met.
- Ensured a positive experience for all customers.
- Ensured customers received accurate orders promptly.
- Prepped and served beverages.
- Helped the store pass all health and safety inspections.
- Provided a warm, engaging first impression for customers.
Education
Criminology - Some college (No degree)
Fresno City College
Fresno, CAManicurist - Certification -
Milan Institute
Clovis, CAHigh School -
Sanger High School
Sanger, CA01.2023
Skills
Adopted best practices in food and beverage management to optimize operational efficiency
Implemented strategies to achieve customer service excellence and resolve inquiries efficiently
Implemented effective time management strategies to streamline workflow and meet deadlines
Cultivated a positive workplace culture through effective communication Guided team members in professional development initiatives Championed a professional atmosphere that enhances productivity
Directed team efforts during peak hours to optimize performance and maintain service standards
Monitored and enforced health and safety compliance to protect employee well-being
Managed competing priorities effectively to ensure seamless operations in a high-pressure setting
Cultivated strong customer relationships to consistently exceed expectations and enhance satisfaction
Certification
Food Handlers Certification
Timeline
Cashier/Waitress
Angry Chickz
11.2024 - 07.2025
Cashier/Server
Harry's Hen House
11.2024 - 07.2025
Cashier/Server
Sonic Drive-In
06.2023 - 05.2024
Criminology - Some college (No degree)
Fresno City College
Manicurist - Certification -
Milan Institute
High School -
Sanger High School