Despo Lisa Rumowski
Streamwood,IL
Summary
Results-driven General Manager with distinguished experience in customer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
30
30
years of professional experience
Work History
General Manager
The Container Store
04.2025 - Current
- Manages a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Develops and implements strategies to increase sales and profitability.
- Maximizes operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Increases overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Champions continuous improvement initiatives that enhanced operational performance across all departments.
Operations and Visual Manager
The Container Store
04.2021 - 04.2025
- Delivered positive results by focusing on business objectives and growth.
- Set goals to maximize team performance and keep projects on-task
- Maintains positive customer relations by leading team to prioritize customer satisfaction and loyalty.
- Created schedules based upon workload planning and business needs.
- Led the visual merchandising team to ensure standards were being met and exceeded.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Trained and guided team members to maintain high productivity and performance metrics.
Store and Operations Manager
Hemp Health
11.2019 - 02.2021
- Managed, recruited, and developed team to strengthen workflow, productivity, and enhance customer experience.
- Researched and corrected customer concerns to promote company loyalty.
- Ordered and oversaw receiving and display of incoming products, creating promotions and sales events.
- Scanned and entered new inventory, updated numbers and investigated variances.
- Offered exceptional customer service while educating customers on specialty products.
Gemeral Manager
The Vitamin Shoppe
04.2015 - 11.2019
- Delivering Outstanding Branded Customer Experience through proper engagement and selling techniques
- Consistently maintained top 3 position in district for customer loyalty and growth.
- Trained, coached, and encouraged employees to promote culture of efficiency, performance, and customer experience.
- Create schedules based upon workload planning and business needs; Manage payroll to established budget
- Recognized for beating year end key KPI's while decreasing shrink by 40%.
- Recognized for meeting 2018 year end sales goals and increased sales growth over 2017.
Flight Attendant
United Airlines Inc.
04.1995 - 12.2014
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Praised for quick thinking; decisive, life‐saving actions; and ability to calm anxiety‐stricken passengers during in‐flight medical situations and emergency scenarios including passenger illnesses, injuries, cardiac arrests and smoke in the cabin.
- Recognized for superior service delivery and “above and beyond” approach to meeting passenger needs and ensuring their safety, comfort and well-being.
Education
Harper College
Palatine, ILSkills
- Cross-Functional Leadership
- Solution development
- Relationship building and management
- Superior communication and interpersonal skills
- Goals and performance
- Consultative sales strategies
- Strategic thinking
- Critical decision making
Timeline
General Manager
The Container Store
04.2025 - Current
Operations and Visual Manager
The Container Store
04.2021 - 04.2025
Store and Operations Manager
Hemp Health
11.2019 - 02.2021
Gemeral Manager
The Vitamin Shoppe
04.2015 - 11.2019
Flight Attendant
United Airlines Inc.
04.1995 - 12.2014
Harper College
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