DES'REE MENDIOLA
New Braunfels
Summary
Professional with strong background in customer support, excelling in conflict resolution, communication, and problem-solving. Known for fostering collaborative team environment and adapting to changing needs to ensure customer satisfaction. Skilled in handling multiple tasks efficiently, leveraging empathy and active listening to build rapport with clients and team members while also remaining professional and poise.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Agent
Southwest Airlines
06.2024 - Current
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
Team Leader
Chick-Fil-A
04.2021 - Current
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Created clear roles and responsibilities for each member of the team based on strengths and weaknesses
- Assisted in the recruitment and onboarding of new team members
- Coached individuals to develop their technical knowledge as well as soft skills such as communication, teamwork
Cashier Trainer
Stars and Stripes
12.2019 - 06.2020
- Maintained professional demeanor when interacting with coworkers or customers in person or over the phone
- Encouraged open dialogue between trainees regarding questions or concerns they may have about their job duties
- Provided constructive feedback to cashiers on their performance during training sessions, encouraging development and improvement
- Utilized problem-solving abilities to troubleshoot technical issues with registers and other hardware components
- Incorporated feedback from store managers into future lesson plans in order to address any recurring problems encountered by staff members
- Trained new cashiers on customer service procedures, company policies and POS system operations
- Delivered quick, professional, and friendly check-out experience to customers
Lifeguard
Schlitterbahn
06.2019 - 09.2019
- Remained alert and vigilant at all times while on duty observing swimmers closely for signs of distress or danger
- Remained calm and poised during periods of stress or when dealing with difficult people
- Ensured the safety of swimmers by monitoring activity in the pool area
- Developed strong interpersonal and problem solving skills through customer service experience
- Educated guests about water safety rules and regulations as needed
- Utilized excellent communication, organizational and time management skills while maintaining safety standards
- Inspected pool decks for hazards such as slippery surfaces or debris before each shift began
- Trained new lifeguards on safety protocols and emergency procedures
Education
High School Diploma -
Canyon High School
New Braunfels, Texas06.2022
Skills
- Client Service
- Effective Communication
- Coaching and Mentoring
- Goal Setting
- Problem-Solving
- Attention to Detail
- Team Supervision
- Customer service
- Empathetic and genuine
Certification
CPR/First Aid Certified
Timeline
Customer Service Agent
Southwest Airlines
06.2024 - Current
Team Leader
Chick-Fil-A
04.2021 - Current
Cashier Trainer
Stars and Stripes
12.2019 - 06.2020
Lifeguard
Schlitterbahn
06.2019 - 09.2019
High School Diploma -
Canyon High School
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