Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Desrie Robertson

Indianapolis,IN

Summary

Dynamic Customer Service Representative with Comcast, skilled in relationship building and conflict resolution. Enhanced customer satisfaction through effective troubleshooting and empathetic complaint resolution, leading to increased loyalty. Proficient in data entry and product knowledge, consistently delivering exceptional service experiences that foster repeat business.

Overview

31
31
years of professional experience

Work History

Customer Service Representative

Comcast
Indianapolis
01.1996 - Current
  • Collaborated with team members to enhance service delivery and improve customer satisfaction.
  • Assisted customers with troubleshooting technical issues related to services and equipment.
  • Developed strong relationships with customers, fostering loyalty through exceptional service experiences.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Diagnosed and repaired customer equipment to ensure optimal functionality.

Education

High School Diploma -

North Central High School
Indianapolis, IN

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Relationship building

Accomplishments

  • 3 time Elite Winner by placing in top 3% in Metrics and Score Card for 12 consecutive months.

Timeline

Customer Service Representative

Comcast
01.1996 - Current

High School Diploma -

North Central High School