Desrion Barkley
Griffin,GA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Comfort Inn & Suites
01.2022 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Call Center Representative
Chime Solutions
01.2020 - 01.2022
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
Customer Service Collections Representative
TSYS
12.2018 - 01.2020
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Evaluated, researched and resolved discrepancies.
Education
High School Diploma -
Atlanta Technical College
Atlanta, GA05.2025
High School Diploma -
Spalding High School
Griffin, GA05.2017
Skills
- Project Management
- Correspondence Drafting
- File Organization
- Paperwork Processing
- Data Entry
- Customer Service
- Scheduling Appointments
Timeline
Front Desk Receptionist
Comfort Inn & Suites
01.2022 - Current
Call Center Representative
Chime Solutions
01.2020 - 01.2022
Customer Service Collections Representative
TSYS
12.2018 - 01.2020
High School Diploma -
Atlanta Technical College
High School Diploma -
Spalding High School