Dessence Griffin
Ellenwood,United States
Summary
Results-driven Call Center Representative adept at managing 50-100 calls daily while ensuring compliance with HIPAA regulations. Proven ability to maintain accurate patient records and coordinate appointments, enhancing operational efficiency and patient satisfaction. Strong focus on proactive conflict resolution and quality service delivery.
Overview
5
5
years of professional experience
Work History
Medical Records Auditor
Chartpro
Smyrna, Georgia
12.2025 - Current
- Reviewed medical records for compliance with federal and state regulations.
- Conducted audits to ensure accuracy of patient information and documentation.
- Utilized electronic health record systems to track audit findings and improvements.
- Maintained confidentiality of sensitive patient data throughout auditing procedures.
- Evaluated existing systems for maintaining accurate and up-to-date information within the electronic health record system.
- Ensured all personnel involved in handling protected health information adhere to HIPAA regulations.
Patient Coordinator
Arkos Health
Temple, United States
05.2023 - 09.2025
- Facilitated effective communication with diverse patient population to ensure understanding of services.
- Maintained accurate and up-to-date patient records in compliance with HIPAA regulations.
- Coordinated appointments and follow-ups to optimize patient care and satisfaction.
- Scheduled patient appointments and managed the flow of the clinic to ensure efficient patient care
- Assessed patient needs, developed care plans and evaluated patient progress
Customer Service Specialist
Inktel Contact Center Solutions
Doral, United States
12.2020 - 04.2023
- Managing High call volume of receiving 50 to 100 or more calls a day.
- Helping customers resolve basic technical issues.
- Tracking, documenting, and retrieving information in databases.
- Providing additional Support to improve member satisfaction and engagement.
Education
Bachelor's Associate Degree -
University of Maryland Global Campus
Maryland, DC03-2026
Medical Assisting Program -
United Education Institute (UEI)
Morrow, Ga03-2025
Diploma - Dental Assisting Program
United Education Institute (UEI)
Morrow, Ga04-2023
Skills
- Virtual Customer Support
- Data Entry
- Data Management
- Email Management
- Microsoft Office
- Electronic health records
- Appointment coordination
- Time Management
- Medical records auditing
Timeline
Medical Records Auditor
Chartpro
12.2025 - Current
Patient Coordinator
Arkos Health
05.2023 - 09.2025
Customer Service Specialist
Inktel Contact Center Solutions
12.2020 - 04.2023
Bachelor's Associate Degree -
University of Maryland Global Campus
Medical Assisting Program -
United Education Institute (UEI)
Diploma - Dental Assisting Program
United Education Institute (UEI)