Jovanny Solorzano
Mableton,GA
Summary
A focus Individual who follows policies and procedures, while offering a friendly customer environment. Dedicated, and motivated to maintain satisfaction and contribute to the company's success. Skilled Scheduler familiar with compliance and documentation requirements. Hardworking professional with an organized approach. Entry-level IT support professional seeking a full-time role in Information Technology. Recently completing the Google IT Support Professional Certificate — an eight-month IT support program that covers troubleshooting, customer service, networking, operating systems, system administration, and security, and includes hands-on labs.
Overview
11
11
years of professional experience
Work History
Medical Records Auditor
Datavant
Phoenix, AZ
04.2024 - 09.2024
- Conducted audits of patient medical records for compliance with regulatory requirements.
- Performed internal reviews to assess the effectiveness of current processes related to patient medical records management.
- Facilitated communication between departmental managers regarding any discrepancies found during audits of patient charts or other documents.
Scheduler Specialist
Better Earth
Cerritos
10.2022 - 02.2024
- Communicated schedule changes effectively throughout the organization when necessary.
- I worked closely with project managers to prioritize tasks according to importance and urgency levels.
- Maintained accurate records of all tasks completed by the team.
- Submitted new system orders and completed related paperwork.
- Created, updated, and monitored project schedules for multiple departments.
- Coordinated with other departments regarding resources needed for specific projects.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
Appointment Scheduler/Customer Service
Sunergy Solar
Mexico City
11.2021 - 09.2022
- Appointment setter, Bilingual, Exel, Outbound calls, Google calendar, Live chat/sms, Go High Level
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Performed follow up calls to confirm scheduled appointments.
- Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
- Planned and delegated work to meet project and production goals.
- Optimized inventory by placing timely orders and improving organization of supplies.
Customer Service Associate
American Standard
Mexico City
02.2019 - 10.2021
- Answered phone calls from customers promptly and courteously.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Performed additional duties as assigned by management team.
IT, Call Center Agent / Administrator
Nuestros Ninos Our Kids Pediatrics
Atlanta, GA
11.2016 - 01.2019
- Administrative adding new users for employees, making appointments in charge of medical records verifying insurance taking payments
- Working with Word Documents, PowerPoint and Excel to run wellness reports for our patients
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Ensured compliance with all applicable laws, regulations, policies and procedures related to customer service activities.
Insurance Agent
Velox Insurance
Mableton, GA
06.2014 - 08.2015
- Help the insured with affordable car quotes
- Greeted customers upon entrance and handled all cash and credit transactions
- Assisted customer over the phone regarding store operation, policies, quotes and taking payments
- Send mail and call customer reminding ahead of time about their quote expiration.
- Prepared documents such as applications, endorsements, renewals, cancellations, or other forms required by law or company procedures.
- Responded quickly and accurately to inquiries from clients regarding their coverage plans.
Tester
Material in Motion
Austell, GA
11.2013 - 04.2014
- Duties were to test computer parts such as hard drives, dimms, and memory
- Fast pace environment team atmosphere, diligently completed all assigned task.
- Utilized bug tracking systems such as JIRA to report, track and resolve identified issues.
- Identified and documented test plans, test cases, and test scripts for software applications.
Education
Google IT Support Professional -
Google IT Support Professional Certificate
Mableton, GA11-2024
High School Diploma -
Pebblebrook
01-2011
Skills
- Bilingual
- Customer service
- MS word
- Outlook
- Excel
- PowerPoint
- Strong work ethic (10 years)
- Live Chat
- Technical Support
- Medical Records
- Active Directory
- Microsoft SQL Server
- Epic
- Computer Networking
- Communication skills
- System upgrades
- Microsoft Windows Server
- Front desk
- Google Docs
- Customer support
- Help desk
- QuickBooks
- Calendar Management
- Schedule Coordination
- AWS certified
- Help desk software
- Software installation
- Git Lab
Timeline
Medical Records Auditor
Datavant
04.2024 - 09.2024
Scheduler Specialist
Better Earth
10.2022 - 02.2024
Appointment Scheduler/Customer Service
Sunergy Solar
11.2021 - 09.2022
Customer Service Associate
American Standard
02.2019 - 10.2021
IT, Call Center Agent / Administrator
Nuestros Ninos Our Kids Pediatrics
11.2016 - 01.2019
Insurance Agent
Velox Insurance
06.2014 - 08.2015
Tester
Material in Motion
11.2013 - 04.2014
Google IT Support Professional -
Google IT Support Professional Certificate
High School Diploma -
Pebblebrook