Summary
Skills
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic
Desta Keith

Desta Keith

Transporter Driver
Pensacola,FL

Summary

Accomplished Flight Attendant offering over 25 years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Skills

  • Hybrid/Remote Teamwork
  • Public Speaking
  • Critical Thinking
  • Modern Thinking
  • Networking Skills
  • Problem Solving
  • Verbal and written communication
  • Leadership

Overview

36
36
years of professional experience
1
1
Certification

Work History

Transporter Driver

Hertz
Pensacola, FL
04.2023 - Current
  • Delivered goods and products to customer on time and in excellent condition.
  • Coordinated efficient routes to avoid delays and optimize schedules.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Drove safely in various weather and road conditions to avoid accidents.

Flight Attendant

United Airlines
02.1991 - 12.2016
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations
  • Ensured safety and comfort of customers onboard aircraft. Managed over [21] crew members on Domestic and International Flight
  • Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers
  • Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff
  • Resolved passenger conflicts and medical emergencies during flights
  • Sold Duty Free Products which exceeded 23% year over year
  • Supported passengers with special needs and provided assistance to wheelchair passengers

Inventory Control Clerk

Signet Bank
Norfolk , Virginia
08.1988 - 08.1989
  • Filed paperwork, sorted and delivered mail and maintained office organization
  • Administered compensation, benefits and performance management systems at direction of supervisor
  • Screened applicant resumes and coordinated both phone and in-person interviews
  • Created and completed personnel action forms for hires, terminations, title changes and terminations
  • Organized new employee orientation schedules for new hires
  • Set up orientations and initial training for new employees
  • Coordinated itineraries and scheduled appointments for human resources staff
  • Processed employee termination paperwork at direction of supervisory staff
  • Processed documentation for employee actions such as new hires, grievance resolutions and terminations
  • Assisted with on-boarding process of [400] new hires
  • Budgeted and forecasted inventory needs incorporating sales trends and customer demand.
  • Completed scheduled audits with efficient and accurate approach.

Bank Teller

Signet Bank
05.1987 - 05.1988
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
  • Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
  • Sold and cross-sold bank products to new and existing customers
  • Audited fellow teller currency to contribute to dual-control procedures
  • Exceeded sales target by 23% year over year
  • Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
  • Volunteered to help assist with upcoming events

Education

Associate in Training - Pre Nursing

Piedmont Virginia Community College
Charlottesville, VA
08.2010

Accounting — CPA - Accounting And Finance

Tidewater Community College
Norfolk, VA
06.1988

Skills

  • Critical Thinking
  • Active Listening
  • Good Telephone Etiquette
  • Dependable and Responsible
  • First Aid/CPR
  • Analytical and Critical Thinking
  • Excellent Communication
  • G-Suite
  • Cultural Awareness

Accomplishments

Achieved a Public Speaking Award and Marketing Award for my achievements

Certification

  • Licensed Private Pilot

Timeline

Transporter Driver

Hertz
04.2023 - Current

Flight Attendant

United Airlines
02.1991 - 12.2016

Inventory Control Clerk

Signet Bank
08.1988 - 08.1989

Bank Teller

Signet Bank
05.1987 - 05.1988

Associate in Training - Pre Nursing

Piedmont Virginia Community College

Accounting — CPA - Accounting And Finance

Tidewater Community College
Desta KeithTransporter Driver