Destaney Cunningham
Whitehall,OH
Summary
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
14
14
years of professional experience
Work History
School Bus Driver
Canal Winchester Local Schools
07.2021 - 04.2024
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Drove bus along assigned route, picking up students.
- Communicated information to parents to promote good communication and transparency.
- Transported passengers safely along prescribed routes according to tight schedules.
School Bus Driver
Columbus City Schools
04.2018 - 08.2021
- Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Home Daycare Provider
Destaneys Home Daycare
03.2012 - 02.2020
- Balanced children's days between play, instruction, and rest with well-designed schedules.
- Provided consistent emotional support through active listening, empathy, and encouragement during challenging situations or transitions.
- Managed daily operations of the home daycare, including scheduling, budgeting, and recordkeeping.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
Customer Support Specialist
JP Morgan Chase
03.2016 - 12.2018
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
Customer Service Representative
Affinion Group
11.2014 - 03.2016
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Care Representative
Iqor Holdings US
02.2010 - 11.2014
- Contributed to team success, consistently achieving call center performance metrics.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Education
High School Diploma -
Academic Acceleration Academy
Columbus OH06-2012
Skills
- Customer Service
- Conflict Resolution
- Effective Communication
- Problem Solving
- Team Collaboration
- CRM Software Proficiency
- Data Entry Management
Timeline
School Bus Driver
Canal Winchester Local Schools
07.2021 - 04.2024
School Bus Driver
Columbus City Schools
04.2018 - 08.2021
Customer Support Specialist
JP Morgan Chase
03.2016 - 12.2018
Customer Service Representative
Affinion Group
11.2014 - 03.2016
Home Daycare Provider
Destaneys Home Daycare
03.2012 - 02.2020
Customer Care Representative
Iqor Holdings US
02.2010 - 11.2014
High School Diploma -
Academic Acceleration Academy
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